/* ═══════════════════════════════════════════════════════════════════════════
   Agent Scorecard — Dark Mode Stylesheet
   ═══════════════════════════════════════════════════════════════════════════ */

/* ── Design Tokens ────────────────────────────────────────────────────────── */
:root {
  --bg-page:        #070c18;
  --bg-surface:     #0d1526;
  --bg-card:        #111d33;
  --bg-card-hover:  #162240;
  --bg-elevated:    #1a2a45;
  --bg-input:       #0d1526;

  --border:         rgba(0, 180, 220, 0.12);
  --border-med:     rgba(0, 180, 220, 0.2);
  --border-strong:  rgba(0, 180, 220, 0.35);

  --text-primary:   #e8f4ff;
  --text-secondary: #7ea8cc;
  --text-muted:     #5a7fa0;

  --cyan:           #00cfff;
  --cyan-dim:       #009ec4;
  --teal:           #00b4a0;
  --cyan-glow:      rgba(0, 207, 255, 0.15);

  --green:          #22d3a0;
  --green-bg:       rgba(34, 211, 160, 0.1);
  --yellow:         #fbbf24;
  --yellow-bg:      rgba(251, 191, 36, 0.1);
  --red:            #f87171;
  --red-bg:         rgba(248, 113, 113, 0.1);

  --radius-sm:      6px;
  --radius:         10px;
  --radius-lg:      14px;
  --radius-xl:      20px;

  --shadow-card:    0 4px 24px rgba(0, 0, 0, 0.4), 0 0 0 1px var(--border);
  --shadow-panel:   -8px 0 60px rgba(0, 0, 0, 0.6);
  --shadow-glow:    0 0 20px rgba(0, 207, 255, 0.2);

  --panel-width:    94vw;
  --transition:     0.25s ease;
}

/* ── Reset & Base ─────────────────────────────────────────────────────────── */
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }

html { scroll-behavior: smooth; }

/* ── Skip Navigation ──────────────────────────────────────────────────────── */
.skip-nav {
  position: absolute;
  top: -100px;
  left: 12px;
  background: var(--cyan);
  color: var(--bg-page);
  padding: 8px 16px;
  border-radius: var(--radius-sm);
  font-size: 13px;
  font-weight: 700;
  z-index: 10000;
  transition: top 0.15s;
  text-decoration: none;
}
.skip-nav:focus { top: 12px; outline: 2px solid var(--bg-page); outline-offset: 2px; }

/* ── Screen Reader Only ────────────────────────────────────────────────────── */
.sr-only { position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0; }

body {
  background: var(--bg-page);
  background-image:
    radial-gradient(ellipse at 15% 0%, rgba(0, 207, 255, 0.045) 0%, transparent 55%),
    radial-gradient(ellipse at 85% 100%, rgba(0, 180, 160, 0.03) 0%, transparent 50%),
    radial-gradient(circle, rgba(255,255,255,0.035) 1px, transparent 1px);
  background-size: auto, auto, 28px 28px;
  color: var(--text-primary);
  font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', system-ui, sans-serif;
  font-size: 14px;
  line-height: 1.6;
  min-height: 100vh;
  overflow-x: hidden;
}

/* ── Header ───────────────────────────────────────────────────────────────── */
.header {
  position: sticky;
  top: 0;
  z-index: 100;
  background: rgba(7, 12, 24, 0.85);
  backdrop-filter: blur(12px);
  border-bottom: 1px solid var(--border);
}

.header-inner {
  max-width: 1280px;
  margin: 0 auto;
  padding: 0 24px;
  height: 64px;
  display: flex;
  align-items: center;
  justify-content: space-between;
}

.header-brand {
  display: flex;
  align-items: center;
  gap: 12px;
}

.brand-icon {
  width: 36px;
  height: 36px;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.brand-title {
  font-size: 18px;
  font-weight: 700;
  letter-spacing: -0.3px;
  color: var(--text-primary);
  background: linear-gradient(135deg, #e8f4ff 0%, #00cfff 100%);
  -webkit-background-clip: text;
  -webkit-text-fill-color: transparent;
  background-clip: text;
}

.brand-subtitle {
  font-size: 11px;
  color: var(--text-muted);
  letter-spacing: 0.3px;
}

.date-badge {
  background: var(--bg-elevated);
  border: 1px solid var(--border-med);
  color: var(--text-secondary);
  font-size: 12px;
  padding: 4px 12px;
  border-radius: 20px;
}

/* ── Tab Navigation ───────────────────────────────────────────────────────── */
.tab-nav {
  background: rgba(7, 12, 24, 0.9);
  backdrop-filter: blur(12px);
  border-bottom: 1px solid var(--border);
  position: sticky;
  top: 64px;
  z-index: 90;
}

.tab-nav-inner {
  max-width: 1280px;
  margin: 0 auto;
  padding: 0 24px;
  display: flex;
  gap: 2px;
}

.tab-btn {
  display: flex;
  align-items: center;
  gap: 7px;
  padding: 0 18px;
  height: 44px;
  background: transparent;
  border: none;
  border-bottom: 2px solid transparent;
  color: #b0cce6;
  font-size: 13px;
  font-weight: 500;
  font-family: inherit;
  cursor: pointer;
  transition: color var(--transition), border-color var(--transition);
  letter-spacing: 0.1px;
  white-space: nowrap;
  margin-bottom: -1px;
}

.tab-btn:hover {
  color: #ddeeff;
}

.tab-btn.active {
  color: var(--cyan);
  border-bottom-color: var(--cyan);
}

.tab-tier-badge {
  background: rgba(0, 207, 255, 0.12);
  border: 1px solid rgba(0, 207, 255, 0.3);
  color: var(--cyan);
  font-size: 9px;
  font-weight: 700;
  letter-spacing: 0.8px;
  padding: 2px 6px;
  border-radius: 10px;
}

.tab-btn.active .tab-tier-badge {
  background: rgba(0, 207, 255, 0.2);
  border-color: rgba(0, 207, 255, 0.5);
}

.section-tier-badge {
  background: linear-gradient(135deg, rgba(0, 207, 255, 0.15), rgba(0, 180, 160, 0.15));
  border: 1px solid rgba(0, 207, 255, 0.35);
  color: var(--cyan);
  font-size: 10px;
  font-weight: 700;
  letter-spacing: 1px;
  padding: 3px 8px;
  border-radius: 6px;
  flex-shrink: 0;
  align-self: center;
}

/* ── Layout ───────────────────────────────────────────────────────────────── */
.main { padding: 32px 0 80px; }

.container {
  max-width: 1280px;
  margin: 0 auto;
  padding: 0 24px;
}

/* ── Overview Bar ─────────────────────────────────────────────────────────── */
.overview-bar {
  display: flex;
  flex-direction: column;
  gap: 0;
  background: linear-gradient(135deg, var(--bg-card) 0%, var(--bg-elevated) 100%);
  border: 1px solid var(--border);
  border-left: 3px solid var(--cyan);
  border-radius: var(--radius-lg);
  padding: 0;
  margin-bottom: 32px;
  animation: fadeSlideDown 0.4s ease;
  overflow: hidden;
}
.overview-row {
  display: flex;
  align-items: center;
  gap: 0;
  padding: 20px 32px;
  border-bottom: 1px solid var(--border);
}
.overview-targets-row {
  display: flex;
  align-items: center;
  gap: 0;
  padding: 12px 32px;
  flex-wrap: wrap;
  gap: 0;
}
.overview-target-label {
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.8px;
  color: var(--cyan);
  margin-right: 20px;
  white-space: nowrap;
}
.overview-target {
  display: flex;
  align-items: center;
  gap: 7px;
  padding: 4px 0;
}
.overview-target-icon {
  color: var(--text-muted);
  display: flex;
  align-items: center;
}
.overview-target-name {
  font-size: 11px;
  color: var(--text-muted);
  white-space: nowrap;
}
.overview-target-val {
  font-size: 12px;
  font-weight: 700;
  color: var(--cyan);
  white-space: nowrap;
}
.overview-target-divider {
  width: 1px;
  height: 18px;
  background: var(--border);
  margin: 0 20px;
  flex-shrink: 0;
}

.overview-stat {
  display: flex;
  align-items: center;
  gap: 12px;
  flex: 1;
}

.overview-icon {
  display: flex;
  align-items: center;
  justify-content: center;
  width: 36px;
  height: 36px;
  background: var(--bg-elevated);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  color: var(--cyan);
  flex-shrink: 0;
}

.overview-label {
  display: block;
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.8px;
  color: var(--text-muted);
  font-weight: 600;
}

.overview-value {
  display: block;
  font-size: 22px;
  font-weight: 700;
  color: var(--cyan);
  letter-spacing: -0.5px;
}

.overview-divider {
  width: 1px;
  height: 40px;
  background: var(--border);
  margin: 0 24px;
  flex-shrink: 0;
}

/* ── Agents Section ───────────────────────────────────────────────────────── */
.agents-section { }

.section-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  margin-bottom: 24px;
}

.section-title {
  font-size: 20px;
  font-weight: 700;
  letter-spacing: -0.3px;
  padding-left: 12px;
  border-left: 3px solid var(--cyan);
  color: var(--text-primary);
}

.section-subtitle {
  font-size: 13px;
  color: var(--text-muted);
  margin-top: 2px;
}

/* ── Agent Cards Grid ─────────────────────────────────────────────────────── */
.agents-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(420px, 1fr));
  gap: 20px;
}

.agent-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 0;
  overflow: hidden;
  cursor: pointer;
  transition: transform var(--transition), border-color var(--transition), box-shadow var(--transition);
  animation: fadeSlideUp 0.4s ease both;
  position: relative;
}

.agent-card::before {
  content: '';
  position: absolute;
  top: 0;
  left: 0;
  right: 0;
  height: 2px;
  background: linear-gradient(90deg, transparent, var(--cyan), transparent);
  opacity: 0;
  transition: opacity var(--transition);
}

.agent-card:hover {
  transform: translateY(-3px);
  border-color: var(--border-strong);
  box-shadow: var(--shadow-card), var(--shadow-glow);
}

.agent-card[data-grade="A"]::before { background: linear-gradient(90deg, transparent, #22d3a0, transparent); opacity: 0.7; }
.agent-card[data-grade="B"]::before { background: linear-gradient(90deg, transparent, #22d3a0, transparent); opacity: 0.4; }
.agent-card[data-grade="C"]::before { background: linear-gradient(90deg, transparent, #fbbf24, transparent); opacity: 0.7; }
.agent-card[data-grade="D"]::before { background: linear-gradient(90deg, transparent, #f87171, transparent); opacity: 0.5; }
.agent-card[data-grade="F"]::before { background: linear-gradient(90deg, transparent, #f87171, transparent); opacity: 0.7; }
/* Always show the border line (not just on hover) */
.agent-card[data-grade]::before { opacity: 0.6; }
.agent-card[data-grade]:hover::before { opacity: 1; }

.agent-card[data-status="on-leave"] {
  background: linear-gradient(135deg, var(--bg-card) 0%, rgba(251,191,36,0.04) 100%);
  border-color: rgba(251,191,36,0.2);
}
.agent-card[data-status="pip"] {
  background: linear-gradient(135deg, var(--bg-card) 0%, rgba(248,113,113,0.04) 100%);
  border-color: rgba(248,113,113,0.2);
}

.agent-card:nth-child(1)  { animation-delay: 0.03s; }
.agent-card:nth-child(2)  { animation-delay: 0.07s; }
.agent-card:nth-child(3)  { animation-delay: 0.11s; }
.agent-card:nth-child(4)  { animation-delay: 0.15s; }
.agent-card:nth-child(5)  { animation-delay: 0.19s; }
.agent-card:nth-child(6)  { animation-delay: 0.23s; }
.agent-card:nth-child(7)  { animation-delay: 0.27s; }
.agent-card:nth-child(8)  { animation-delay: 0.31s; }
.agent-card:nth-child(9)  { animation-delay: 0.35s; }
.agent-card:nth-child(10) { animation-delay: 0.39s; }
.agent-card:nth-child(11) { animation-delay: 0.43s; }
.agent-card:nth-child(12) { animation-delay: 0.47s; }

.card-identity {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 14px 16px 10px;
}

/* Drag handle */
.card-drag-handle {
  display: flex;
  align-items: center;
  justify-content: center;
  width: 20px;
  height: 20px;
  color: var(--text-muted);
  cursor: grab;
  opacity: 0.4;
  transition: opacity 0.15s;
  flex-shrink: 0;
}
.card-drag-handle:active { cursor: grabbing; }
.agent-card:hover .card-drag-handle { opacity: 0.8; }

/* Drag states */
.agent-card.card-dragging {
  opacity: 0.4;
  transform: scale(0.98);
  cursor: grabbing;
}
.agent-card.card-drag-over {
  border-color: var(--cyan) !important;
  box-shadow: 0 0 0 2px rgba(0,207,255,0.3), var(--shadow-card);
}

/* Card header strip */
.card-header-strip {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 8px 12px 6px;
  border-bottom: 1px solid var(--border);
  background: rgba(255,255,255,0.02);
}
.card-header-right {
  display: flex;
  align-items: center;
  gap: 5px;
}
.card-crown-inline {
  font-size: 14px;
  line-height: 1;
}
.card-rank {
  font-size: 10px;
  font-weight: 700;
  line-height: 1;
  background: var(--bg-tertiary);
  color: var(--text-muted);
  border: 1px solid var(--border);
  border-radius: 4px;
  padding: 2px 5px;
  letter-spacing: .4px;
}
/* Rank color tiers */
.agent-card:nth-child(1) .card-rank { background: rgba(251,191,36,.15); color: var(--yellow); border-color: rgba(251,191,36,.3); }
.agent-card:nth-child(2) .card-rank { background: rgba(156,163,175,.12); color: #9ca3af; border-color: rgba(156,163,175,.25); }
.agent-card:nth-child(3) .card-rank { background: rgba(234,136,72,.12); color: #cd7f32; border-color: rgba(234,136,72,.25); }

/* Card name block */
.card-name-block {
  flex: 1;
  min-width: 0;
}
.card-name-block .agent-name {
  display: -webkit-box;
  -webkit-line-clamp: 3;
  -webkit-box-orient: vertical;
  overflow: hidden;
  white-space: normal;
  line-height: 1.35;
}

/* Tickets row */
.card-tickets-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 8px 16px;
  border-top: 1px solid var(--border);
}

/* Tags row */
.card-tags {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 5px;
  padding: 8px 16px;
  border-top: 1px solid var(--border);
  min-height: 38px;
}
.card-tags:empty { display: none; }

.agent-avatar {
  width: 48px;
  height: 48px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 16px;
  font-weight: 700;
  letter-spacing: 0.5px;
  flex-shrink: 0;
  border: 2px solid transparent;
  transition: border-color var(--transition);
}

.agent-card:hover .agent-avatar { border-color: var(--cyan); }

.agent-name {
  font-size: 14px;
  font-weight: 700;
  color: var(--text-primary);
  letter-spacing: -0.2px;
}

.agent-role {
  font-size: 12px;
  color: var(--text-muted);
  margin-top: 1px;
}

.card-stats {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  background: var(--bg-surface);
  border-top: 1px solid var(--border);
  overflow: hidden;
}

.card-stat {
  padding: 8px 8px;
  text-align: center;
  border-right: 1px solid var(--border);
  border-bottom: 1px solid var(--border);
}

/* No right border on last column of each row */
.card-stat:nth-child(4n),
.card-stat:last-child { border-right: none; }

/* No bottom border on last row (items 5–7) */
.card-stat:nth-child(n+5) { border-bottom: none; }

.card-stat-label {
  display: block;
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: var(--text-muted);
  font-weight: 600;
  margin-bottom: 2px;
}

.card-stat-value {
  display: block;
  font-size: 13px;
  font-weight: 700;
  letter-spacing: -0.3px;
}

/* .card-footer removed — replaced by .card-tickets-row */

.ticket-count {
  font-size: 12px;
  color: var(--text-secondary);
}

.ticket-count strong {
  color: var(--text-primary);
  font-weight: 600;
}

.card-score-ring { display:flex; align-items:center; justify-content:center; flex-shrink:0; }

.card-arrow {
  display: flex;
  align-items: center;
  justify-content: center;
  width: 28px;
  height: 28px;
  border-radius: 50%;
  background: var(--bg-elevated);
  color: var(--cyan);
  border: 1px solid var(--border);
  font-size: 12px;
  transition: background var(--transition), transform var(--transition);
}

.agent-card:hover .card-arrow {
  background: var(--cyan);
  color: #000;
  transform: translateX(2px);
}

/* ── Loading State ────────────────────────────────────────────────────────── */
.loading-state {
  grid-column: 1 / -1;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 16px;
  padding: 80px 0;
  color: var(--text-muted);
}

.spinner {
  width: 36px;
  height: 36px;
  border: 3px solid var(--border);
  border-top-color: var(--cyan);
  border-radius: 50%;
  animation: spin 0.8s linear infinite;
}

/* ── Skeleton Loaders ────────────────────────────────────────────────────────── */
@keyframes shimmer {
  0%   { background-position: -600px 0; }
  100% { background-position:  600px 0; }
}
.skeleton-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 24px;
  animation: fadeSlideUp 0.3s ease both;
}
.skeleton-line {
  border-radius: 6px;
  background: linear-gradient(90deg, var(--bg-elevated) 25%, rgba(255,255,255,0.04) 50%, var(--bg-elevated) 75%);
  background-size: 600px 100%;
  animation: shimmer 1.4s infinite linear;
}
.sk-avatar  { width:48px; height:48px; border-radius:50%; margin-bottom:0; }
.sk-name    { height:14px; width:60%; margin-bottom:8px; }
.sk-role    { height:10px; width:40%; margin-bottom:20px; }
.sk-stats   { height:52px; border-radius: var(--radius); margin-bottom:16px; }
.sk-footer  { height:10px; width:50%; }
.sk-top     { display:flex; align-items:center; gap:14px; margin-bottom:20px; }
.sk-top-text { flex:1; }

/* ── Panel Overlay ────────────────────────────────────────────────────────── */
.panel-overlay {
  position: fixed;
  inset: 0;
  background: rgba(0, 0, 0, 0.6);
  backdrop-filter: blur(4px);
  z-index: 200;
  opacity: 0;
  pointer-events: none;
  transition: opacity 0.3s ease;
}

.panel-overlay.active {
  opacity: 1;
  pointer-events: all;
}

/* ── Scorecard Panel ──────────────────────────────────────────────────────── */
.scorecard-panel {
  position: fixed;
  top: 0;
  right: 0;
  bottom: 0;
  width: var(--panel-width);
  max-width: 100vw;
  background: var(--bg-surface);
  border-left: 1px solid var(--border-med);
  box-shadow: var(--shadow-panel);
  z-index: 300;
  display: flex;
  flex-direction: column;
  transform: translateX(100%);
  transition: transform 0.4s cubic-bezier(0.34, 1.3, 0.64, 1);
}

.scorecard-panel.open {
  transform: translateX(0);
}

/* Panel Header */
.panel-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 20px 24px;
  border-bottom: 1px solid var(--border-med);
  flex-shrink: 0;
  background: linear-gradient(180deg, rgba(26,42,69,0.95) 0%, rgba(13,21,38,0.9) 100%);
  backdrop-filter: blur(20px);
  -webkit-backdrop-filter: blur(20px);
}

.panel-agent-info {
  display: flex;
  align-items: center;
  gap: 14px;
}

.panel-avatar {
  width: 44px;
  height: 44px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 15px;
  font-weight: 700;
  flex-shrink: 0;
}

.panel-agent-name {
  font-size: 17px;
  font-weight: 700;
  color: #ffffff;
  letter-spacing: -0.3px;
}

.panel-agent-sub {
  font-size: 12px;
  color: rgba(255,255,255,0.6);
  margin-top: 1px;
}

.panel-close-btn {
  width: 32px;
  height: 32px;
  display: flex;
  align-items: center;
  justify-content: center;
  background: var(--bg-elevated);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  color: var(--text-secondary);
  cursor: pointer;
  transition: background var(--transition), color var(--transition);
  flex-shrink: 0;
}

.panel-close-btn:hover {
  background: var(--red-bg);
  border-color: var(--red);
  color: var(--red);
}

/* Time Filter */
.time-filter {
  display: flex;
  gap: 4px;
  padding: 12px 24px;
  border-bottom: 1px solid var(--border);
  background: var(--bg-card);
  flex-shrink: 0;
}

.time-btn {
  padding: 6px 14px;
  border-radius: 20px;
  border: 1px solid var(--border);
  background: transparent;
  color: var(--text-muted);
  font-size: 12px;
  font-weight: 500;
  cursor: pointer;
  transition: all var(--transition);
}

.time-btn:hover {
  border-color: var(--border-med);
  color: var(--text-secondary);
}

.time-btn.active {
  background: var(--cyan);
  border-color: var(--cyan);
  color: #000;
  font-weight: 700;
}

/* Panel Body */
.panel-body {
  flex: 1;
  overflow-y: auto;
  padding: 24px;
  display: flex;
  flex-direction: column;
  gap: 28px;
  scrollbar-width: thin;
  scrollbar-color: var(--border-med) transparent;
}

.panel-body::-webkit-scrollbar { width: 5px; }
.panel-body::-webkit-scrollbar-track { background: transparent; }
.panel-body::-webkit-scrollbar-thumb {
  background: rgba(0, 207, 255, 0.2);
  border-radius: 10px;
}
.panel-body::-webkit-scrollbar-thumb:hover { background: rgba(0, 207, 255, 0.4); }

/* Panel Sections */
.panel-section { display: flex; flex-direction: column; gap: 12px; }

.panel-section-title {
  font-size: 13px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.8px;
  color: var(--text-secondary);
  display: flex;
  align-items: center;
  gap: 8px;
}

.section-icon { color: var(--cyan); flex-shrink: 0; }

/* ── Metrics Grid ─────────────────────────────────────────────────────────── */
.metrics-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 12px;
}

.metric-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 16px;
  position: relative;
  overflow: hidden;
  transition: border-color var(--transition);
}

.metric-card::after {
  content: '';
  position: absolute;
  bottom: 0;
  left: 0;
  right: 0;
  height: 2px;
  border-radius: 0 0 var(--radius) var(--radius);
}

.metric-card.green::after  { background: var(--green); }
.metric-card.yellow::after { background: var(--yellow); }
.metric-card.red::after    { background: var(--red); }
.metric-card.neutral::after { background: var(--cyan); }

.metric-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 10px;
}

.metric-icon {
  display: flex;
  align-items: center;
  justify-content: center;
  width: 28px;
  height: 28px;
  background: var(--bg-elevated);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  color: var(--cyan);
  flex-shrink: 0;
}

.metric-badge {
  font-size: 10px;
  font-weight: 700;
  padding: 2px 7px;
  border-radius: 10px;
  text-transform: uppercase;
  letter-spacing: 0.4px;
}

.metric-badge.green  { background: var(--green-bg);  color: var(--green); }
.metric-badge.yellow { background: var(--yellow-bg); color: var(--yellow); }
.metric-badge.red    { background: var(--red-bg);    color: var(--red); }
.metric-badge.neutral { background: var(--cyan-glow); color: var(--cyan); }

.metric-value {
  font-size: 24px;
  font-weight: 800;
  letter-spacing: -0.8px;
  color: var(--text-primary);
  line-height: 1.1;
}

.metric-label {
  font-size: 11px;
  color: var(--text-muted);
  margin-top: 4px;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  font-weight: 600;
}

/* ── Charts ───────────────────────────────────────────────────────────────── */
.charts-row {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 12px;
}

.chart-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 20px;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 12px;
}

.chart-title {
  font-size: 12px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.8px;
  color: var(--text-muted);
  align-self: flex-start;
}

.chart-canvas-wrapper {
  position: relative;
  width: 130px;
  height: 130px;
  display: flex;
  align-items: center;
  justify-content: center;
}

.chart-canvas-wrapper canvas {
  position: absolute;
  inset: 0;
}

.chart-center-label {
  position: relative;
  z-index: 1;
  font-size: 22px;
  font-weight: 800;
  letter-spacing: -0.5px;
  color: var(--text-primary);
  text-align: center;
  pointer-events: none;
}

/* ── Coaching Notes ───────────────────────────────────────────────────────── */
.coaching-notes-box {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-left: 3px solid var(--cyan);
  border-radius: var(--radius);
  padding: 16px 20px;
  color: var(--text-secondary);
  font-size: 13.5px;
  line-height: 1.75;
}

/* ── Coaching Table ───────────────────────────────────────────────────────── */
.table-wrapper {
  overflow-x: auto;
  border-radius: var(--radius);
  border: 1px solid var(--border);
  background: linear-gradient(to right, var(--bg-card) 30%, transparent), linear-gradient(to left, var(--bg-card) 30%, transparent) 100% 0, radial-gradient(farthest-side at 0% 50%, rgba(0,0,0,0.25), transparent), radial-gradient(farthest-side at 100% 50%, rgba(0,0,0,0.25), transparent) 100% 0;
  background-repeat: no-repeat;
  background-color: var(--bg-card);
  background-size: 40px 100%, 40px 100%, 14px 100%, 14px 100%;
  background-attachment: local, local, scroll, scroll;
}

.coaching-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 13px;
}

.coaching-table thead {
  background: var(--bg-elevated);
}

.coaching-table th {
  padding: 10px 14px;
  text-align: left;
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.6px;
  color: var(--text-muted);
  border-bottom: 1px solid var(--border);
}

.coaching-table td {
  padding: 11px 14px;
  color: var(--text-secondary);
  border-bottom: 1px solid var(--border);
}

.coaching-table tbody tr:last-child td { border-bottom: none; }

.coaching-table tbody tr {
  background: var(--bg-card);
  transition: background var(--transition);
}

.coaching-table tbody tr:hover { background: var(--bg-card-hover); }
tbody tr:hover td { background: var(--bg-card-hover); }
.log-row:hover td { background: rgba(255,255,255,0.02); }

.coaching-table .date-cell {
  color: var(--cyan-dim);
  font-weight: 600;
  white-space: nowrap;
}

.coaching-table .topic-cell {
  color: var(--text-primary);
  font-weight: 500;
}

.coaching-table .notes-preview-cell {
  color: var(--text-muted);
  font-size: 12.5px;
  max-width: 180px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.empty-note { opacity: 0.3; font-style: italic; }

/* ── Expand / collapse ────────────────────────────────────────────────────── */
.expand-cell {
  width: 32px;
  padding: 0 4px 0 8px !important;
  text-align: center;
}

.expand-btn {
  width: 22px;
  height: 22px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border: 1px solid transparent;
  border-radius: 4px;
  background: transparent;
  color: var(--text-muted);
  cursor: pointer;
  transition: all var(--transition);
}

.expand-btn svg {
  transition: transform 0.2s ease;
}

.expand-btn.open svg {
  transform: rotate(180deg);
}

.expand-btn:hover:not(:disabled) {
  color: var(--cyan);
  border-color: var(--border-med);
  background: var(--cyan-glow);
}

.expand-btn:disabled {
  opacity: 0.2;
  cursor: default;
}

/* Expanded main row highlight */
.log-main-row.row-expanded td {
  background: var(--bg-elevated);
  border-bottom-color: transparent;
}

/* Detail row */
.log-detail-row td {
  padding: 0 !important;
  border-bottom: 1px solid var(--border);
}

.log-detail-cell {
  background: var(--bg-elevated);
  padding: 0 !important;
}

.log-detail-content {
  padding: 12px 16px 16px;
  border-left: 3px solid var(--cyan);
  margin: 0 0 0 0;
  display: flex;
  flex-direction: column;
  gap: 6px;
  animation: expandDown 0.2s ease;
}

.detail-label {
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.7px;
  color: var(--cyan-dim);
}

.detail-text {
  font-size: 13px;
  color: var(--text-secondary);
  line-height: 1.7;
  white-space: pre-wrap;
}

@keyframes expandDown {
  from { opacity: 0; transform: translateY(-4px); }
  to   { opacity: 1; transform: translateY(0); }
}

.no-log {
  text-align: center;
  padding: 24px;
  color: var(--text-muted);
  font-style: italic;
  background: var(--bg-card);
}

.coaching-table .action-cell {
  padding: 8px 10px;
  white-space: nowrap;
  text-align: right;
}

.row-btn {
  width: 26px;
  height: 26px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border-radius: var(--radius-sm);
  border: 1px solid transparent;
  cursor: pointer;
  background: transparent;
  transition: all var(--transition);
  flex-shrink: 0;
}

.row-btn:disabled { opacity: 0.4; cursor: not-allowed; }

.edit-btn   { color: var(--text-muted); border-color: transparent; }
.delete-btn { color: var(--text-muted); border-color: transparent; }
.save-btn   { color: var(--green);  border-color: rgba(34,211,160,0.3); background: var(--green-bg); }
.cancel-btn { color: var(--text-muted); border-color: var(--border); }

.edit-btn:hover   { color: var(--cyan);  border-color: var(--border-med); background: var(--cyan-glow); }
.delete-btn:hover { color: var(--red);   border-color: rgba(248,113,113,0.3); background: var(--red-bg); }
.save-btn:hover   { background: rgba(34,211,160,0.2); }
.cancel-btn:hover { color: var(--text-primary); background: var(--bg-elevated); }

/* Editing main row highlight */
.log-main-row.row-editing td {
  background: rgba(0, 207, 255, 0.04);
  border-bottom-color: transparent;
}

.row-btn.edit-btn.active {
  color: var(--cyan);
  border-color: var(--border-med);
  background: var(--cyan-glow);
}

/* ── Inline edit panel row ────────────────────────────────────────────────── */
.log-edit-row td { padding: 0 !important; border-bottom: 1px solid var(--border); }

.log-edit-cell { background: var(--bg-elevated); }

.log-edit-form {
  padding: 16px 18px 18px;
  border-left: 3px solid var(--cyan);
  display: flex;
  flex-direction: column;
  gap: 12px;
  animation: expandDown 0.18s ease;
}

.log-edit-top-row {
  display: grid;
  grid-template-columns: 140px 1fr 140px 140px;
  gap: 10px;
}

@media (max-width: 560px) {
  .log-edit-top-row { grid-template-columns: 1fr 1fr; }
}

.log-edit-textarea {
  resize: vertical;
  font-family: inherit;
  line-height: 1.65;
  min-height: 110px;
}

/* Delete confirmation row */
.log-confirm-row td { background: rgba(248,113,113,0.06); border-bottom: 1px solid var(--border); }

.confirm-delete-cell {
  color: var(--yellow);
  font-size: 12.5px;
  line-height: 1.5;
  padding: 10px 14px !important;
}

.confirm-delete-cell strong { color: var(--text-primary); }

/* ── Agent Response Section ───────────────────────────────────────────────── */
.agent-response-section {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  overflow: hidden;
}

.agent-response-toggle {
  display: flex;
  align-items: center;
  justify-content: space-between;
  width: 100%;
  padding: 16px 20px;
  background: transparent;
  border: none;
  cursor: pointer;
  transition: background var(--transition);
}

.agent-response-toggle:hover { background: var(--bg-elevated); }

.response-toggle-left {
  display: flex;
  align-items: center;
  gap: 10px;
}

.lock-icon {
  display: flex;
  align-items: center;
  color: var(--text-muted);
  transition: color 0.25s ease;
}

.ack-icon {
  display: flex;
  align-items: center;
}

.toggle-chevron {
  color: var(--text-muted);
  transition: transform 0.25s ease;
  flex-shrink: 0;
}

.toggle-chevron.open { transform: rotate(180deg); }

.agent-response-body {
  display: none;
  border-top: 1px solid var(--border);
}

.agent-response-body.open { display: block; }

/* Password Gate */
.password-gate {
  padding: 24px;
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.gate-desc {
  font-size: 13px;
  color: var(--text-muted);
  line-height: 1.6;
}

.password-row {
  display: flex;
  gap: 10px;
}

.password-input {
  flex: 1;
  background: var(--bg-input);
  border: 1px solid var(--border-med);
  border-radius: var(--radius-sm);
  color: var(--text-primary);
  font-size: 14px;
  padding: 9px 14px;
  outline: none;
  transition: border-color var(--transition);
}

.password-input:focus { border-color: var(--cyan); }
.password-input::placeholder { color: var(--text-muted); }

.gate-error {
  font-size: 12px;
  color: var(--red);
  min-height: 18px;
}

/* Unlocked Comment Section */
.agent-comment-section {
  display: none;
  padding: 24px;
  flex-direction: column;
  gap: 20px;
}

.agent-comment-section.visible { display: flex; }

.comment-history { display: flex; flex-direction: column; gap: 12px; }

.comment-item {
  background: var(--bg-elevated);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 14px 16px;
}

.comment-meta {
  font-size: 11px;
  color: var(--text-muted);
  margin-bottom: 8px;
  display: flex;
  align-items: center;
  gap: 6px;
}

.comment-meta::before {
  content: '';
  display: inline-block;
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: var(--cyan);
}

.comment-text {
  font-size: 13.5px;
  color: var(--text-secondary);
  line-height: 1.65;
}

.no-comments {
  text-align: center;
  padding: 16px;
  color: var(--text-muted);
  font-size: 13px;
  font-style: italic;
}

.new-comment-box {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.comment-label {
  font-size: 12px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.6px;
  color: var(--text-muted);
}

.comment-textarea {
  background: var(--bg-input);
  border: 1px solid var(--border-med);
  border-radius: var(--radius);
  color: var(--text-primary);
  font-size: 13.5px;
  padding: 12px 14px;
  resize: vertical;
  outline: none;
  font-family: inherit;
  line-height: 1.6;
  transition: border-color var(--transition);
}

.comment-textarea:focus { border-color: var(--cyan); }
.comment-textarea::placeholder { color: var(--text-muted); }

.comment-actions {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.submit-status {
  font-size: 12px;
  color: var(--green);
}

/* ── Section Row (title + action button) ─────────────────────────────────── */
.section-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.btn-edit {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 5px 11px;
  background: var(--bg-elevated);
  border: 1px solid var(--border-med);
  border-radius: var(--radius-sm);
  color: var(--text-secondary);
  font-size: 11.5px;
  font-weight: 600;
  cursor: pointer;
  white-space: nowrap;
  flex-shrink: 0;
  transition: all var(--transition);
}

.btn-edit:hover {
  border-color: var(--cyan);
  color: var(--cyan);
  background: var(--cyan-glow);
}

.btn-ghost {
  background: transparent;
  color: var(--text-secondary);
  border: 1px solid var(--border-med);
  border-radius: var(--radius-sm);
  padding: 8px 16px;
  font-size: 13px;
  font-weight: 500;
  font-family: inherit;
  cursor: pointer;
  transition: color var(--transition), border-color var(--transition), background var(--transition);
}

.btn-ghost:hover {
  color: var(--text-primary);
  border-color: var(--border-strong);
  background: var(--bg-elevated);
}

/* ── Edit Form (coaching notes) ───────────────────────────────────────────── */
.edit-form {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.edit-actions {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 10px;
}

.edit-btn-group {
  display: flex;
  gap: 8px;
}

.save-status {
  font-size: 12px;
  min-height: 18px;
}

.save-status.success { color: var(--green); }
.save-status.error   { color: var(--red); }

/* ── Add Log Entry Form ───────────────────────────────────────────────────── */
.add-log-form {
  background: var(--bg-elevated);
  border: 1px solid var(--border-med);
  border-radius: var(--radius);
  padding: 16px;
  display: flex;
  flex-direction: column;
  gap: 14px;
}

.log-form-grid {
  display: grid;
  grid-template-columns: 140px 1fr 140px 140px;
  gap: 10px;
}

@media (max-width: 560px) {
  .log-form-grid { grid-template-columns: 1fr 1fr; }
}

.log-notes-input {
  resize: vertical;
  font-family: inherit;
  line-height: 1.5;
}

.form-field {
  display: flex;
  flex-direction: column;
  gap: 5px;
}

.field-label {
  font-size: 10.5px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.6px;
  color: var(--text-muted);
}

.form-input {
  background: var(--bg-input);
  border: 1px solid var(--border-med);
  border-radius: var(--radius-sm);
  color: var(--text-primary);
  font-size: 13px;
  padding: 7px 10px;
  outline: none;
  font-family: inherit;
  transition: border-color var(--transition);
  width: 100%;
}

.form-input:focus { border-color: var(--cyan); }
.form-input::placeholder { color: var(--text-muted); }

/* date input calendar icon color fix */
.form-input[type="date"]::-webkit-calendar-picker-indicator {
  filter: invert(0.6);
  cursor: pointer;
}

@media (max-width: 480px) {
  .log-form-grid { grid-template-columns: 1fr; }
}

/* ── Buttons ──────────────────────────────────────────────────────────────── */
.btn-primary {
  background: var(--cyan);
  color: #07121e;
  border: none;
  border-radius: var(--radius-sm);
  padding: 8px 16px;
  font-size: 13px;
  font-weight: 700;
  font-family: inherit;
  cursor: pointer;
  transition: opacity var(--transition), transform var(--transition), box-shadow var(--transition);
  letter-spacing: 0.1px;
  white-space: nowrap;
  flex-shrink: 0;
}

.btn-primary:hover {
  opacity: 0.88;
  transform: translateY(-1px);
  box-shadow: 0 4px 12px rgba(0,207,255,0.3);
}
.btn-primary:active { transform: translateY(0); }
.btn-primary:disabled { opacity: 0.5; cursor: not-allowed; }

/* ── Animations ───────────────────────────────────────────────────────────── */
@keyframes fadeSlideDown {
  from { opacity: 0; transform: translateY(-10px); }
  to   { opacity: 1; transform: translateY(0); }
}

@keyframes fadeSlideUp {
  from { opacity: 0; transform: translateY(16px); }
  to   { opacity: 1; transform: translateY(0); }
}

@keyframes spin {
  to { transform: rotate(360deg); }
}

/* ── Performance Color Classes ────────────────────────────────────────────── */
.perf-green  { color: var(--green); }
.perf-yellow { color: var(--yellow); }
.perf-red    { color: var(--red); }
.perf-neutral { color: var(--cyan); }

/* ── Avatar Color Variants ────────────────────────────────────────────────── */
.avatar-0 { background: linear-gradient(135deg, #1e40af, #0ea5e9); }
.avatar-1 { background: linear-gradient(135deg, #065f46, #10b981); }
.avatar-2 { background: linear-gradient(135deg, #4c1d95, #8b5cf6); }
.avatar-3 { background: linear-gradient(135deg, #92400e, #f59e0b); }
.avatar-4 { background: linear-gradient(135deg, #7f1d1d, #ef4444); }

/* ── Responsive ───────────────────────────────────────────────────────────── */
@media (max-width: 640px) {
  .container { padding: 0 16px; }

  .agents-grid { grid-template-columns: 1fr; }

  .scorecard-panel { width: 100vw; }

  .overview-bar {
    flex-direction: column;
    gap: 16px;
    padding: 16px 20px;
  }

  .overview-divider { display: none; }

  .metrics-grid { grid-template-columns: 1fr; }

  .charts-row { grid-template-columns: 1fr; }

  .header-right { display: none; }
}

@media (max-width: 400px) {
  .brand-subtitle { display: none; }
}

/* ── Grid Controls (Sort & Filter Bar) ───────────────────────────────────── */
.grid-controls {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  margin-bottom: 20px;
  flex-wrap: wrap;
}

.sort-bar {
  display: flex;
  align-items: center;
  gap: 6px;
  flex-wrap: wrap;
}

.sort-label {
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.6px;
  color: var(--text-muted);
  margin-right: 2px;
}

.sort-btn {
  padding: 5px 12px;
  border-radius: 20px;
  border: 1px solid var(--border);
  background: transparent;
  color: var(--text-muted);
  font-size: 12px;
  font-weight: 500;
  cursor: pointer;
  transition: all var(--transition);
}

.sort-btn:hover {
  border-color: var(--border-med);
  color: var(--text-secondary);
}

.sort-btn.active {
  background: var(--bg-elevated);
  border-color: var(--border-strong);
  color: var(--cyan);
  font-weight: 700;
}

.filter-btn {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 5px 12px;
  border-radius: 20px;
  border: 1px solid var(--border);
  background: transparent;
  color: var(--text-muted);
  font-size: 12px;
  font-weight: 500;
  cursor: pointer;
  transition: all var(--transition);
}

.filter-btn:hover {
  border-color: var(--yellow);
  color: var(--yellow);
}

.filter-btn.active {
  background: var(--yellow-bg);
  border-color: var(--yellow);
  color: var(--yellow);
  font-weight: 700;
}

/* ── Team View Button ─────────────────────────────────────────────────────── */
.btn-team-view {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 7px 14px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border-med);
  background: var(--bg-elevated);
  color: var(--text-secondary);
  font-size: 12.5px;
  font-weight: 600;
  cursor: pointer;
  white-space: nowrap;
  transition: all var(--transition);
}

.btn-team-view:hover {
  border-color: var(--cyan);
  color: var(--cyan);
  background: var(--cyan-glow);
}

.btn-team-view.active {
  background: var(--cyan-glow);
  border-color: var(--cyan);
  color: var(--cyan);
}

/* ── Score Badge on Agent Cards ───────────────────────────────────────────── */
.score-badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 36px;
  height: 36px;
  border-radius: 50%;
  font-size: 14px;
  font-weight: 800;
  letter-spacing: -0.5px;
  flex-shrink: 0;
  margin-left: auto;
}

.score-badge.grade-A { background: rgba(34,211,160,0.15); color: var(--green); border: 1.5px solid rgba(34,211,160,0.4); }
.score-badge.grade-B { background: rgba(0,207,255,0.12);  color: var(--cyan);  border: 1.5px solid rgba(0,207,255,0.35); }
.score-badge.grade-C { background: var(--yellow-bg);       color: var(--yellow); border: 1.5px solid rgba(251,191,36,0.35); }
.score-badge.grade-D { background: rgba(251,146,60,0.1);   color: #fb923c;      border: 1.5px solid rgba(251,146,60,0.35); }
.score-badge.grade-F { background: var(--red-bg);          color: var(--red);   border: 1.5px solid rgba(248,113,113,0.35); }

/* ── Trend Indicators ─────────────────────────────────────────────────────── */
.trend-indicator {
  display: inline-flex;
  align-items: center;
  font-size: 11px;
  font-weight: 700;
  gap: 1px;
  margin-left: 4px;
}

.trend-up   { color: var(--green); }
.trend-down { color: var(--red); }
.trend-flat { color: var(--text-muted); }

/* ── Team Summary Table ───────────────────────────────────────────────────── */
.team-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 13px;
}

.team-table thead {
  background: var(--bg-elevated);
  position: sticky;
  top: 0;
  z-index: 2;
}

.team-table th {
  padding: 11px 14px;
  text-align: left;
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.6px;
  color: var(--text-muted);
  border-bottom: 1px solid var(--border);
  white-space: nowrap;
}

.team-table .tt-sortable {
  cursor: pointer;
  user-select: none;
  transition: color var(--transition);
}

.team-table .tt-sortable:hover { color: var(--cyan); }

.tt-arrow {
  display: inline-block;
  width: 12px;
  text-align: center;
  font-size: 10px;
  opacity: 0.6;
}

.team-table td {
  padding: 11px 14px;
  border-bottom: 1px solid var(--border);
  color: var(--text-secondary);
  vertical-align: middle;
}

.team-table tbody tr {
  background: var(--bg-card);
  cursor: pointer;
  transition: background var(--transition);
}

.team-table tbody tr:last-child td { border-bottom: none; }
.team-table tbody tr:hover { background: var(--bg-card-hover); }

.tt-agent-cell {
  display: flex;
  align-items: center;
  gap: 10px;
}

.tt-avatar {
  width: 30px;
  height: 30px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 11px;
  font-weight: 700;
  flex-shrink: 0;
}

.tt-name { font-weight: 600; color: var(--text-primary); }

.tt-score-cell .score-badge {
  width: 28px;
  height: 28px;
  font-size: 12px;
}

/* ── Status Badges (Coaching Log) ────────────────────────────────────────── */
.status-badge {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  font-size: 10.5px;
  font-weight: 700;
  padding: 2px 8px;
  border-radius: 10px;
  white-space: nowrap;
  text-transform: uppercase;
  letter-spacing: 0.3px;
}

.status-badge::before {
  content: '';
  display: inline-block;
  width: 5px;
  height: 5px;
  border-radius: 50%;
  background: currentColor;
}

.status-action_required { background: var(--red-bg);    color: var(--red); }
.status-in_progress     { background: var(--yellow-bg); color: var(--yellow); }
.status-resolved        { background: var(--green-bg);  color: var(--green); }

/* ── Goals Section ────────────────────────────────────────────────────────── */
.goals-view {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.goal-item {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 12px 14px;
}

.goal-item-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 8px;
}

.goal-label {
  font-size: 11.5px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  color: var(--text-muted);
}

.goal-values {
  font-size: 12px;
  color: var(--text-secondary);
  display: flex;
  align-items: center;
  gap: 6px;
}

.goal-current {
  font-weight: 700;
  font-size: 13px;
  color: var(--text-primary);
}

.goal-target { color: var(--text-muted); }
.goal-sep    { color: var(--border-med); }

.goal-bar-wrap {
  height: 6px;
  background: var(--bg-elevated);
  border-radius: 3px;
  overflow: hidden;
  margin-top: 4px;
}

.goal-bar {
  height: 100%;
  border-radius: 3px;
  transition: width 0.5s ease;
  max-width: 100%;
}

.goal-bar.green  { background: var(--green); }
.goal-bar.yellow { background: var(--yellow); }
.goal-bar.red    { background: var(--red); }
.goal-bar.neutral { background: var(--cyan); }

.goal-deadline {
  font-size: 11px;
  color: var(--text-muted);
  margin-top: 5px;
}

.no-goals {
  text-align: center;
  padding: 16px;
  color: var(--text-muted);
  font-size: 13px;
  font-style: italic;
}

/* ── Zendesk Filter Bar ───────────────────────────────────────────────────── */
.zd-filter-bar {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 0;
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 12px 20px;
  margin-bottom: 16px;
  animation: fadeSlideDown 0.35s ease;
}

.zd-filter-group {
  display: flex;
  align-items: center;
  gap: 8px;
}

.zd-filter-label {
  font-size: 11px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.7px;
  color: var(--text-muted);
  white-space: nowrap;
}

.zd-filter-sep {
  width: 1px;
  height: 28px;
  background: var(--border);
  margin: 0 16px;
  flex-shrink: 0;
}

.zd-filter-spacer {
  flex: 1;
}

.zd-filter-select {
  background: var(--bg-elevated);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  color: var(--text-primary);
  font-size: 12px;
  font-family: inherit;
  padding: 5px 28px 5px 10px;
  outline: none;
  cursor: pointer;
  transition: border-color var(--transition);
  appearance: none;
  background-image: url("data:image/svg+xml,%3Csvg width='10' height='6' viewBox='0 0 10 6' fill='none' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath d='M1 1l4 4 4-4' stroke='%233d6080' stroke-width='1.5' stroke-linecap='round' stroke-linejoin='round'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 8px center;
  min-width: 130px;
}

.zd-filter-select:focus { border-color: var(--border-strong); }

.zd-reset-btn {
  display: flex;
  align-items: center;
  gap: 5px;
  background: rgba(248,113,113,0.1);
  border: 1px solid rgba(248,113,113,0.3);
  color: var(--red);
  font-size: 12px;
  font-weight: 500;
  font-family: inherit;
  padding: 5px 12px;
  border-radius: var(--radius-sm);
  cursor: pointer;
  transition: all var(--transition);
  white-space: nowrap;
}

.zd-reset-btn:hover {
  background: rgba(248,113,113,0.18);
  border-color: rgba(248,113,113,0.5);
}

.zd-filter-results {
  font-size: 11px;
  color: var(--text-muted);
  white-space: nowrap;
  margin-left: 10px;
}

.zd-group-pill {
  display: inline-block;
  background: var(--bg-elevated);
  border: 1px solid var(--border);
  color: var(--text-secondary);
  font-size: 11px;
  padding: 2px 8px;
  border-radius: 8px;
  white-space: nowrap;
}

/* ── Zendesk Dashboard ────────────────────────────────────────────────────── */
.zd-overview-bar {
  display: flex;
  align-items: center;
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 20px 32px;
  margin-bottom: 24px;
  gap: 0;
  flex-wrap: wrap;
  animation: fadeSlideDown 0.4s ease;
}

.zd-stat {
  flex: 1;
  min-width: 140px;
}

.zd-stat-label {
  display: block;
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.8px;
  color: var(--text-muted);
  font-weight: 600;
  margin-bottom: 4px;
}

.zd-stat-value {
  display: block;
  font-size: 22px;
  font-weight: 700;
  color: var(--cyan);
  letter-spacing: -0.5px;
}

.zd-stat-value.zd-top-cat {
  font-size: 13px;
  letter-spacing: 0;
  color: var(--text-primary);
  font-weight: 600;
  line-height: 1.3;
}

.zd-stat-divider {
  width: 1px;
  height: 40px;
  background: var(--border);
  margin: 0 28px;
  flex-shrink: 0;
}

.zd-charts-row {
  display: grid;
  grid-template-columns: 1fr 380px;
  gap: 20px;
  margin-bottom: 20px;
}

@media (max-width: 900px) {
  .zd-charts-row { grid-template-columns: 1fr; }
}

.zd-chart-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 20px 24px;
  animation: fadeSlideUp 0.4s ease both;
}

.zd-chart-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 16px;
}

.zd-chart-title {
  font-size: 14px;
  font-weight: 600;
  color: var(--text-primary);
}

.zd-chart-sub {
  font-size: 11px;
  color: var(--text-muted);
  text-transform: uppercase;
  letter-spacing: 0.5px;
}

.zd-canvas-wrap {
  position: relative;
  height: 260px;
}

.zd-chart-wide .zd-canvas-wrap { height: 220px; }

.zd-period-btns {
  display: flex;
  gap: 4px;
}

.zd-period-btn {
  background: var(--bg-elevated);
  border: 1px solid var(--border);
  color: var(--text-muted);
  font-size: 11px;
  font-weight: 600;
  font-family: inherit;
  padding: 3px 10px;
  border-radius: 6px;
  cursor: pointer;
  transition: all var(--transition);
}

.zd-period-btn:hover { color: var(--text-secondary); border-color: var(--border-med); }

.zd-period-btn.active {
  background: rgba(0,207,255,0.12);
  border-color: rgba(0,207,255,0.35);
  color: var(--cyan);
}

.zd-table-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 20px 24px;
  animation: fadeSlideUp 0.45s ease both;
}

.zd-table-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 16px;
}

.zd-search-wrap {
  position: relative;
}

.zd-search {
  background: var(--bg-elevated);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  color: var(--text-primary);
  font-size: 12px;
  font-family: inherit;
  padding: 6px 12px 6px 30px;
  width: 220px;
  outline: none;
  transition: border-color var(--transition);
}

.zd-search:focus { border-color: var(--border-strong); }

.zd-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 13px;
}

.zd-table th {
  text-align: left;
  padding: 8px 12px;
  color: var(--text-muted);
  font-size: 11px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.5px;
  border-bottom: 1px solid var(--border);
  white-space: nowrap;
}

.zd-table td {
  padding: 10px 12px;
  border-bottom: 1px solid rgba(0,180,220,0.06);
  color: var(--text-secondary);
  vertical-align: middle;
}

.zd-table tbody tr:hover td { background: var(--bg-card-hover); }
.zd-table tbody tr:last-child td { border-bottom: none; }

/* ── Goals Tab ────────────────────────────────────────────────────────────── */
.goals-tab-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  margin-bottom: 24px;
}

.jd-card {
  display: flex;
  align-items: center;
  gap: 14px;
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 16px 20px;
  margin-bottom: 20px;
}

.jd-card-icon {
  display: flex;
  align-items: center;
  justify-content: center;
  width: 40px;
  height: 40px;
  background: rgba(0, 207, 255, 0.1);
  border-radius: 10px;
  color: var(--cyan);
  flex-shrink: 0;
}

.jd-card-body {
  flex: 1;
  min-width: 0;
}

.jd-card-title {
  font-size: 14px;
  font-weight: 600;
  color: var(--text);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}

.jd-card-meta {
  font-size: 12px;
  color: var(--text-muted);
  margin-top: 2px;
}

.jd-card-btn {
  display: flex;
  align-items: center;
  gap: 6px;
  flex-shrink: 0;
  text-decoration: none;
  padding: 7px 14px;
  font-size: 12px;
}

.goals-agents-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(360px, 1fr));
  gap: 20px;
}

.goal-agent-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 24px;
  animation: fadeSlideUp 0.4s ease both;
}

.goal-card-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 20px;
  padding-bottom: 16px;
  border-bottom: 1px solid var(--border);
}

.goal-card-agent {
  display: flex;
  align-items: center;
  gap: 12px;
}

.goal-card-goals {
  display: flex;
  flex-direction: column;
  gap: 14px;
}

/* Goals Edit Form */
.goals-form {
  display: flex;
  flex-direction: column;
  gap: 14px;
}

.goals-form-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 12px;
}

@media (max-width: 480px) {
  .goals-form-grid { grid-template-columns: 1fr; }
}

.goal-form-item {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 12px 14px;
  display: flex;
  flex-direction: column;
  gap: 8px;
}

.goal-form-label {
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.6px;
  color: var(--text-muted);
}

.goal-input-row {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 8px;
}

/* ── Acknowledgement Row ─────────────────────────────────────────────────── */
.ack-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  background: var(--bg-elevated);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 12px 16px;
}

.ack-status {
  display: flex;
  align-items: center;
  gap: 8px;
  font-size: 13px;
  color: var(--text-secondary);
}

.ack-icon { font-size: 16px; }

.ack-status.acknowledged { color: var(--green); }

.ack-date {
  font-size: 11px;
  color: var(--text-muted);
  margin-top: 1px;
}

/* ── Panel Header Right ───────────────────────────────────────────────────── */
.panel-header-right {
  display: flex;
  align-items: center;
  gap: 8px;
}

.btn-export {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 5px 11px;
  background: var(--bg-elevated);
  border: 1px solid var(--border-med);
  border-radius: var(--radius-sm);
  color: var(--text-secondary);
  font-size: 11.5px;
  font-weight: 600;
  cursor: pointer;
  white-space: nowrap;
  transition: all var(--transition);
}

.btn-export:hover {
  border-color: var(--teal);
  color: var(--teal);
  background: rgba(0,180,160,0.1);
}

/* ── Form Select ──────────────────────────────────────────────────────────── */
.form-select {
  appearance: none;
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='10' height='10' viewBox='0 0 10 10'%3E%3Cpath d='M2 3.5l3 3 3-3' stroke='%233d6080' stroke-width='1.4' stroke-linecap='round' stroke-linejoin='round' fill='none'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 10px center;
  padding-right: 28px;
  cursor: pointer;
}

.form-select option {
  background: var(--bg-surface);
  color: var(--text-primary);
}

/* ── Print / PDF Export ───────────────────────────────────────────────────── */
@media print {
  body {
    background: #fff;
    color: #111;
    font-size: 12px;
  }

  .header,
  .main,
  .panel-overlay,
  #gridControls,
  .time-filter,
  .btn-export,
  .panel-close-btn,
  .btn-edit,
  .btn-ghost,
  .btn-primary,
  .agent-response-section,
  .add-log-form,
  .action-cell,
  .expand-cell,
  .expand-btn,
  .edit-btn,
  .delete-btn {
    display: none !important;
  }

  .scorecard-panel {
    position: static !important;
    transform: none !important;
    width: 100% !important;
    max-width: 100% !important;
    box-shadow: none !important;
    border: none !important;
    background: #fff !important;
  }

  .panel-body {
    overflow: visible !important;
    padding: 0 !important;
  }

  .panel-header {
    background: #f5f5f5 !important;
    border-bottom: 2px solid #ccc !important;
    padding: 12px 16px !important;
    display: flex !important;
  }

  .panel-agent-name { color: #111 !important; font-size: 16px !important; }
  .panel-agent-sub  { color: #555 !important; }

  .metric-card,
  .chart-card,
  .coaching-notes-box,
  .goal-item {
    background: #f9f9f9 !important;
    border: 1px solid #ddd !important;
  }

  .metric-value,
  .panel-section-title { color: #111 !important; }

  .text-primary,
  .metric-label,
  .coaching-notes-box { color: #333 !important; }

  .coaching-table td,
  .coaching-table th { color: #333 !important; }

  .scorecard-panel.open { display: block !important; }
}

/* ── Delete Agent Button ─────────────────────────────────────────────────── */
.btn-delete-agent {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 5px 11px;
  background: transparent;
  border: 1px solid transparent;
  border-radius: var(--radius-sm);
  color: var(--text-muted);
  font-size: 11.5px;
  font-weight: 600;
  cursor: pointer;
  white-space: nowrap;
  transition: all var(--transition);
}

.btn-delete-agent:hover {
  background: var(--red-bg);
  border-color: rgba(248,113,113,0.4);
  color: var(--red);
}

/* ── Danger Button ────────────────────────────────────────────────────────── */
.btn-danger {
  background: var(--red);
  color: #fff;
  border: none;
  border-radius: var(--radius-sm);
  padding: 6px 14px;
  font-size: 12.5px;
  font-weight: 700;
  cursor: pointer;
  transition: opacity var(--transition);
}

.btn-danger:hover   { opacity: 0.85; }
.btn-danger:disabled { opacity: 0.5; cursor: not-allowed; }

/* ── Delete Confirm Bar ───────────────────────────────────────────────────── */
.delete-confirm-bar {
  background: rgba(248, 113, 113, 0.08);
  border: 1px solid rgba(248, 113, 113, 0.35);
  border-radius: var(--radius);
  padding: 14px 16px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 16px;
  animation: fadeSlideDown 0.2s ease;
  flex-wrap: wrap;
}

.delete-confirm-inner {
  display: flex;
  align-items: center;
  gap: 10px;
  font-size: 13px;
  color: var(--red);
  flex: 1;
}

.delete-confirm-inner strong { color: var(--text-primary); }

.delete-confirm-actions {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-shrink: 0;
}

/* ── Project Cards ────────────────────────────────────────────────────────── */
.projects-list {
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.project-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-left: 3px solid var(--border-med);
  border-radius: var(--radius);
  padding: 14px 16px;
  display: flex;
  flex-direction: column;
  gap: 8px;
  transition: border-color var(--transition);
}

.project-card.priority-high   { border-left-color: var(--red); }
.project-card.priority-medium { border-left-color: var(--yellow); }
.project-card.priority-low    { border-left-color: var(--green); }

.project-card-header {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
}

.project-title {
  font-size: 13.5px;
  font-weight: 600;
  color: var(--text-primary);
  flex: 1;
  line-height: 1.4;
}

.project-card-actions {
  display: flex;
  gap: 4px;
  flex-shrink: 0;
}

.project-meta {
  display: flex;
  align-items: center;
  gap: 8px;
  flex-wrap: wrap;
}

.project-due {
  font-size: 11.5px;
  color: var(--text-muted);
  display: flex;
  align-items: center;
  gap: 4px;
}

.project-due.overdue { color: var(--red); font-weight: 600; }

.project-notes {
  font-size: 12.5px;
  color: var(--text-muted);
  line-height: 1.6;
  border-top: 1px solid var(--border);
  padding-top: 8px;
}

.no-projects {
  text-align: center;
  padding: 20px;
  color: var(--text-muted);
  font-size: 13px;
  font-style: italic;
  border: 1px dashed var(--border);
  border-radius: var(--radius);
}

/* Priority badges */
.priority-badge {
  display: inline-flex;
  align-items: center;
  font-size: 10px;
  font-weight: 700;
  padding: 2px 7px;
  border-radius: 8px;
  text-transform: uppercase;
  letter-spacing: 0.3px;
}

.priority-badge.high   { background: var(--red-bg);    color: var(--red); }
.priority-badge.medium { background: var(--yellow-bg); color: var(--yellow); }
.priority-badge.low    { background: var(--green-bg);  color: var(--green); }

/* Project status — reuses status-badge but adding not_started / on_hold */
.status-not_started { background: var(--bg-elevated); color: var(--text-muted); border: 1px solid var(--border); }
.status-on_hold     { background: rgba(251,146,60,0.1); color: #fb923c; border: 1px solid rgba(251,146,60,0.3); }
.status-completed   { background: var(--green-bg); color: var(--green); border: 1px solid rgba(34,211,160,0.3); }

/* ── Project Form Grid ────────────────────────────────────────────────────── */
.project-form-grid {
  display: grid;
  grid-template-columns: 1fr 1fr 1fr;
  gap: 10px;
}

@media (max-width: 520px) {
  .project-form-grid { grid-template-columns: 1fr 1fr; }
}

/* ── Light Mode ───────────────────────────────────────────────────────────── */
body.light-mode {
  --bg-page:        #f0f4f8;
  --bg-surface:     #ffffff;
  --bg-card:        #ffffff;
  --bg-card-hover:  #f8fafc;
  --bg-elevated:    #f0f4f8;
  --bg-input:       #f8fafc;

  --border:         rgba(14, 165, 233, 0.12);
  --border-med:     rgba(14, 165, 233, 0.22);
  --border-strong:  rgba(14, 165, 233, 0.4);

  --text-primary:   #0f172a;
  --text-secondary: #334155;
  --text-muted:     #64748b;

  --shadow-card:    0 4px 24px rgba(0, 0, 0, 0.08), 0 0 0 1px rgba(14,165,233,0.1);
  --shadow-panel:   -8px 0 60px rgba(0, 0, 0, 0.12);
  --cyan-glow:      rgba(0, 180, 220, 0.1);
}

body.light-mode .header {
  background: rgba(240, 244, 248, 0.92);
}

body.light-mode .brand-title {
  background: linear-gradient(135deg, #0d1526 0%, #0077aa 100%);
  -webkit-background-clip: text;
  background-clip: text;
}

/* ── Theme Toggle Button ──────────────────────────────────────────────────── */
.btn-theme-toggle {
  width: 32px;
  height: 32px;
  display: flex;
  align-items: center;
  justify-content: center;
  background: var(--bg-elevated);
  border: 1px solid var(--border-med);
  border-radius: var(--radius-sm);
  cursor: pointer;
  font-size: 15px;
  transition: background var(--transition), border-color var(--transition);
}

.btn-theme-toggle:hover {
  background: var(--bg-card-hover);
  border-color: var(--border-strong);
}

/* ── Trend Chart ──────────────────────────────────────────────────────────── */
.trend-chart-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 16px;
  height: 180px;
  position: relative;
}

.trend-chart-card canvas {
  width: 100% !important;
  height: 100% !important;
}

/* ── Coaching Stats Bar ───────────────────────────────────────────────────── */
.coaching-stats-bar {
  display: flex;
  align-items: center;
  gap: 16px;
  padding: 8px 12px;
  background: var(--bg-elevated);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  font-size: 12px;
}

.cstat {
  display: flex;
  align-items: center;
  gap: 5px;
  font-weight: 600;
}

.cstat-dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  flex-shrink: 0;
}

.cstat-dot.red    { background: var(--red); }
.cstat-dot.yellow { background: var(--yellow); }
.cstat-dot.green  { background: var(--green); }

/* ── Overdue Badge ────────────────────────────────────────────────────────── */
.overdue-badge {
  display: inline-flex;
  align-items: center;
  font-size: 9.5px;
  font-weight: 800;
  text-transform: uppercase;
  letter-spacing: 0.4px;
  color: var(--red);
  background: var(--red-bg);
  border: 1px solid rgba(248,113,113,0.3);
  border-radius: 6px;
  padding: 1px 5px;
  margin-left: 5px;
  vertical-align: middle;
}

.log-main-row.row-overdue .date-cell {
  color: var(--red);
}

tr.row-overdue td:first-child { border-left: 3px solid var(--red); }
tr.row-overdue { background: rgba(248,113,113,0.04); }

/* ── Goal Alert ───────────────────────────────────────────────────────────── */
.goal-alert-badge {
  display: inline-flex;
  align-items: center;
  gap: 3px;
  font-size: 10px;
  font-weight: 700;
  padding: 2px 7px;
  border-radius: 8px;
  margin-left: 6px;
}

.goal-alert-overdue   { background: var(--red-bg);    color: var(--red);    border: 1px solid rgba(248,113,113,0.3); }
.goal-alert-upcoming  { background: var(--yellow-bg); color: var(--yellow); border: 1px solid rgba(251,191,36,0.3); }

/* .card-alerts removed — alert pills now render inside .card-tags */

.alert-pill {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  font-size: 10.5px;
  font-weight: 600;
  padding: 2px 8px;
  border-radius: 10px;
}

.alert-pill.red    { background: var(--red-bg);    color: var(--red); }
.alert-pill.yellow { background: var(--yellow-bg); color: var(--yellow); }

/* ── Modal ────────────────────────────────────────────────────────────────── */
.modal-overlay {
  position: fixed;
  inset: 0;
  background: rgba(0,0,0,0.65);
  backdrop-filter: blur(6px);
  z-index: 500;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 24px;
}

.modal-box {
  background: var(--bg-surface);
  border: 1px solid var(--border-med);
  border-radius: var(--radius-xl);
  width: 100%;
  max-width: 460px;
  box-shadow: 0 24px 80px rgba(0,0,0,0.5);
  animation: fadeSlideUp 0.2s ease;
}

.modal-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 20px 24px 16px;
  border-bottom: 1px solid var(--border);
}

.modal-title {
  font-size: 16px;
  font-weight: 700;
  color: var(--text-primary);
  letter-spacing: -0.2px;
}

.modal-close {
  width: 28px;
  height: 28px;
  display: flex;
  align-items: center;
  justify-content: center;
  background: var(--bg-elevated);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  color: var(--text-secondary);
  font-size: 18px;
  cursor: pointer;
  transition: all var(--transition);
}

.modal-close:hover { background: var(--red-bg); color: var(--red); border-color: var(--red); }

.modal-body {
  padding: 20px 24px 24px;
  display: flex;
  flex-direction: column;
  gap: 14px;
}

.modal-form-grid {
  display: grid;
  grid-template-columns: 1fr 100px;
  gap: 12px;
}

.modal-footer {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding-top: 4px;
}

/* ── Agent Search ──────────────────────────────────────────────────────────── */
.agent-search-wrap {
  position: relative;
  display: flex;
  align-items: center;
}
.agent-search-icon {
  position: absolute;
  left: 10px;
  color: var(--text-muted);
  pointer-events: none;
}
.agent-search-input {
  background: var(--bg-elevated);
  border: 1px solid var(--border-med);
  border-radius: 20px;
  color: var(--text-primary);
  font-size: 12.5px;
  padding: 5px 12px 5px 30px;
  outline: none;
  width: 190px;
  font-family: inherit;
  transition: border-color var(--transition), width var(--transition);
}
.agent-search-input:focus {
  border-color: var(--cyan);
  width: 230px;
}
.agent-search-input::placeholder { color: var(--text-muted); }

/* ── Leaderboard ───────────────────────────────────────────────────────────── */
.leaderboard-section { margin-bottom: 28px; }
.leaderboard-table-wrap {
  border-radius: var(--radius-lg);
  border: 1px solid var(--border);
  overflow: hidden;
}
.leaderboard-table {
  width: 100%;
  border-collapse: collapse;
  font-size: 13px;
}
.leaderboard-table thead { background: var(--bg-elevated); }
.leaderboard-table th {
  padding: 10px 14px;
  text-align: left;
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.6px;
  color: var(--text-muted);
  border-bottom: 1px solid var(--border);
}
.leaderboard-table td {
  padding: 10px 14px;
  border-bottom: 1px solid var(--border);
  color: var(--text-secondary);
  vertical-align: middle;
}
.leaderboard-table tbody tr {
  background: var(--bg-card);
  transition: background var(--transition);
}
.leaderboard-table tbody tr:last-child td { border-bottom: none; }
.leaderboard-table tbody tr:hover { background: var(--bg-card-hover, var(--bg-elevated)); }
.leaderboard-table tbody tr:nth-child(1) { background: rgba(34,211,160,0.05); }
.leaderboard-table tbody tr:nth-child(2) { background: rgba(0,207,255,0.04); }
.leaderboard-table tbody tr:nth-child(3) { background: rgba(251,191,36,0.04); }
.leaderboard-rank {
  font-size: 13px;
  font-weight: 700;
  color: var(--text-muted);
}
.medal-icon { font-size: 20px; }

/* ── Compare Checkbox & Toolbar ────────────────────────────────────────────── */
.compare-checkbox-wrap {
  cursor: pointer;
  line-height: 1;
  display: flex;
  align-items: center;
}
.compare-checkbox {
  width: 15px;
  height: 15px;
  cursor: pointer;
  appearance: none;
  -webkit-appearance: none;
  background-color: #cce8f8;
  border: 1.5px solid #90c8e8;
  border-radius: 3px;
  position: relative;
}
.compare-checkbox:checked {
  background-color: #5ab4e0;
  border-color: #3a9dc8;
}
.compare-checkbox:checked::after {
  content: '';
  position: absolute;
  left: 3px;
  top: 0px;
  width: 5px;
  height: 9px;
  border: 2px solid #fff;
  border-top: none;
  border-left: none;
  transform: rotate(45deg);
}
.agent-card.card-selected {
  border-color: var(--cyan) !important;
  box-shadow: 0 0 0 2px rgba(0,207,255,0.25), var(--shadow-card);
}
.compare-toolbar {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-bottom: 14px;
  padding: 10px 16px;
  background: var(--bg-elevated);
  border: 1px solid var(--border-med);
  border-radius: var(--radius);
}
.compare-count { font-size: 13px; color: var(--cyan); font-weight: 600; flex: 1; }

/* ── Compare Modal ─────────────────────────────────────────────────────────── */
.modal-wide { max-width: 860px !important; width: 95vw !important; }
.compare-cols {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
  gap: 14px;
}
.compare-col {
  background: var(--bg-elevated);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 16px;
}
.compare-col-header {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 8px;
  margin-bottom: 14px;
  text-align: center;
}
.compare-metric-table { width: 100%; border-collapse: collapse; font-size: 13px; }
.compare-metric-table td { padding: 7px 6px; border-bottom: 1px solid var(--border); }
.compare-metric-table tr:last-child td { border-bottom: none; }
.compare-metric-label { color: var(--text-muted); font-size: 11px; text-transform: uppercase; letter-spacing: 0.4px; }
.compare-metric-value { font-weight: 700; color: var(--text-primary); text-align: right; }
.compare-best .compare-metric-value { color: var(--green); }

/* ── CSV Import ────────────────────────────────────────────────────────────── */
.csv-hint {
  font-size: 12px;
  color: var(--text-muted);
  line-height: 1.7;
  margin-bottom: 4px;
}
.csv-hint code {
  background: var(--bg-elevated);
  padding: 1px 5px;
  border-radius: 4px;
  color: var(--cyan);
  font-family: monospace;
  font-size: 11px;
}
.csv-drop-zone {
  border: 2px dashed var(--border-med);
  border-radius: var(--radius);
  padding: 28px 20px;
  text-align: center;
  color: var(--text-muted);
  font-size: 13px;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 10px;
  margin: 14px 0;
  transition: border-color var(--transition), background var(--transition);
}
.csv-drop-zone.drag-over {
  border-color: var(--cyan);
  background: rgba(0,207,255,0.05);
  color: var(--cyan);
}
.csv-preview-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
}

/* ── Metrics Edit ──────────────────────────────────────────────────────────── */
.metrics-edit-grid {
  display: grid;
  grid-template-columns: 1fr 1fr 1fr;
  gap: 14px;
  width: 100%;
}
.metrics-edit-period {}
.metrics-edit-period-label {
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.6px;
  color: var(--cyan-dim, var(--cyan));
  margin-bottom: 10px;
  padding-bottom: 6px;
  border-bottom: 1px solid var(--border);
}
.metric-edit-input { font-size: 13px; }

/* ── Overdue Badge ─────────────────────────────────────────────────────────── */
.overdue-badge {
  display: inline-flex;
  align-items: center;
  font-size: 9px;
  font-weight: 700;
  padding: 1px 5px;
  border-radius: 8px;
  background: var(--red-bg);
  color: var(--red);
  text-transform: uppercase;
  letter-spacing: 0.4px;
  margin-left: 5px;
  border: 1px solid rgba(248,113,113,0.3);
  vertical-align: middle;
}

@media (max-width: 1024px) {
  :root { --panel-width: 80vw; }
}

/* ── Mobile Responsiveness ─────────────────────────────────────────────────── */
@media (max-width: 768px) {
  :root { --panel-width: 100vw; }
  .scorecard-panel { width: 100vw !important; }

  .tab-nav-inner {
    overflow-x: auto;
    -webkit-overflow-scrolling: touch;
    scrollbar-width: none;
  }
  .tab-nav-inner::-webkit-scrollbar { display: none; }

  .section-header { flex-wrap: wrap; gap: 8px; }

  .grid-controls { flex-direction: column; align-items: flex-start; gap: 10px; }
  .sort-bar { flex-wrap: wrap; }
  .agent-search-input { width: 160px; }
  .agent-search-input:focus { width: 200px; }

  .panel-header-right { flex-wrap: wrap; gap: 4px; justify-content: flex-end; }
  .btn-export, .btn-delete-agent { font-size: 11px; padding: 5px 8px; }

  .modal-box { width: 95vw !important; max-width: none !important; margin: 16px !important; }

  .leaderboard-table-wrap { overflow-x: auto; }
  .leaderboard-table { min-width: 520px; }

  .compare-cols { grid-template-columns: 1fr; }
  .metrics-edit-grid { grid-template-columns: 1fr; }

  .table-wrapper { overflow-x: auto; }
}

@media (max-width: 640px) {
  :root { --panel-width: 100vw; }
}

/* ── Metric card performance glow on hover ──────────────────────────────────── */
.metric-card.green:hover { box-shadow: 0 4px 20px rgba(34, 211, 160, 0.15), 0 0 0 1px rgba(34,211,160,0.2); border-color: rgba(34,211,160,0.3); }
.metric-card.yellow:hover { box-shadow: 0 4px 20px rgba(251, 191, 36, 0.15), 0 0 0 1px rgba(251,191,36,0.2); border-color: rgba(251,191,36,0.3); }
.metric-card.red:hover { box-shadow: 0 4px 20px rgba(248, 113, 113, 0.15), 0 0 0 1px rgba(248,113,113,0.2); border-color: rgba(248,113,113,0.3); }
.metric-card.neutral:hover { box-shadow: 0 4px 20px rgba(0, 207, 255, 0.12), 0 0 0 1px rgba(0,207,255,0.15); border-color: rgba(0,207,255,0.25); }

/* ── Expandable Metric Cards ───────────────────────────────────────────────── */
.metric-card { transition: border-color var(--transition), box-shadow var(--transition); }
.metric-card:hover { border-color: var(--cyan); }
.metric-card.metric-card-active {
  border-color: var(--cyan) !important;
  box-shadow: 0 0 0 2px rgba(0,207,255,0.2), var(--shadow-card);
}
.metric-header { position: relative; }
.metric-expand-icon {
  position: absolute;
  right: 0;
  top: 50%;
  transform: translateY(-50%);
  color: var(--text-muted);
  transition: transform var(--transition), color var(--transition);
  line-height: 0;
}
.metric-expand-icon.open {
  transform: translateY(-50%) rotate(180deg);
  color: var(--cyan);
}

/* ── Metric Detail Panel ───────────────────────────────────────────────────── */
.metric-detail-panel {
  grid-column: 1 / -1;
  margin-top: 4px;
  border-radius: var(--radius-lg);
  border: 1px solid var(--cyan);
  background: var(--bg-elevated);
  overflow: hidden;
  animation: fadeSlideDown 0.2s ease;
}
.metric-detail-inner { padding: 16px 18px; }
.metric-detail-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 14px;
}
.metric-detail-title {
  font-size: 12px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.7px;
  color: var(--cyan);
}
.metric-detail-close {
  background: none;
  border: none;
  color: var(--text-muted);
  cursor: pointer;
  padding: 2px;
  display: flex;
  align-items: center;
  border-radius: 4px;
  transition: color var(--transition);
}
.metric-detail-close:hover { color: var(--red); }

/* Period comparison grid */
.metric-periods-grid {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 10px;
  margin-bottom: 14px;
}
.metric-period-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 12px 14px;
  display: flex;
  flex-direction: column;
  gap: 4px;
}
.metric-period-label {
  font-size: 10px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.6px;
  color: var(--text-muted);
}
.metric-period-value {
  font-size: 20px;
  font-weight: 700;
  line-height: 1.2;
  color: var(--text-primary);
}
.metric-period-status {
  font-size: 10px;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.4px;
}
.status-tag-green  { color: var(--green); }
.status-tag-yellow { color: var(--yellow); }
.status-tag-red    { color: var(--red); }
.status-tag-neutral{ color: var(--text-muted); }

/* Monthly history section */
.metric-history-section {
  border-top: 1px solid var(--border);
  padding-top: 14px;
  margin-top: 4px;
}
.metric-history-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  margin-bottom: 12px;
}
.metric-history-title {
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.6px;
  color: var(--text-muted);
}
.metric-history-filters {
  display: flex;
  gap: 4px;
}
.mhf-btn {
  background: var(--bg-card);
  border: 1px solid var(--border-med);
  color: var(--text-muted);
  font-size: 11px;
  font-weight: 600;
  padding: 3px 10px;
  border-radius: 12px;
  cursor: pointer;
  transition: all var(--transition);
  font-family: inherit;
}
.mhf-btn:hover { border-color: var(--cyan); color: var(--cyan); }
.mhf-btn.active { background: var(--cyan); border-color: var(--cyan); color: #000; }

/* ── Feature: MoM Change ──────────────────────────────────────────────────── */
.mom-change { font-size: 11px; font-weight: 600; margin-left: 6px; vertical-align: middle; }
.mom-up   { color: var(--green); }
.mom-down { color: var(--red); }
.mom-flat { color: var(--text-muted); }

/* ── Feature: Review Schedule ─────────────────────────────────────────────── */
.review-schedule-bar {
  border-bottom: 1px solid var(--border);
  padding: 10px 24px;
  background: var(--bg-elevated);
  font-size: 13px;
}
.review-schedule-inner {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}
.review-schedule-left {
  display: flex;
  align-items: center;
  gap: 10px;
  flex-wrap: wrap;
  flex: 1;
  color: var(--text-secondary);
}
.review-cadence-label { font-size: 12px; }
.review-cadence-label strong { color: var(--text-primary); }
.review-next-date { font-size: 12px; color: var(--text-muted); }
.review-overdue { color: var(--red) !important; }
.review-soon    { color: var(--yellow) !important; }
.review-schedule-form { display: flex; flex-direction: column; padding-top: 10px; border-top: 1px solid var(--border); margin-top: 8px; }

/* ── Feature: Action Items ────────────────────────────────────────────────── */
.action-items-list { display: flex; flex-direction: column; gap: 6px; }
.action-item-row { display: flex; align-items: center; gap: 8px; }
.action-items-detail { margin-top: 8px; }
.action-item-check { display: flex; align-items: center; gap: 8px; padding: 4px 0; font-size: 13px; color: var(--text-secondary); }
.action-item-check.done .action-item-text-display { text-decoration: line-through; color: var(--text-muted); }
.action-item-due-display { font-size: 11px; color: var(--text-muted); margin-left: auto; }
.action-item-due-display.overdue { color: var(--red); }

/* ── Feature: Agent Gate Card ─────────────────────────────────────────────── */
.agent-gate-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 32px;
  max-width: 420px;
  margin: 60px auto;
}
.agent-sc-header {
  display: flex;
  align-items: center;
  gap: 16px;
  padding: 20px 0 16px;
  border-bottom: 1px solid var(--border);
  margin-bottom: 8px;
}
.gate-error { color: var(--red); font-size: 12px; margin-top: 8px; min-height: 16px; }

/* ── Feature: Audit Log ───────────────────────────────────────────────────── */
.audit-log-body { padding: 4px 0; }
.audit-entry {
  display: flex;
  flex-direction: column;
  gap: 2px;
  padding: 8px 0;
  border-bottom: 1px solid var(--border);
  font-size: 12px;
}
.audit-entry:last-child { border-bottom: none; }
.audit-ts { color: var(--text-muted); font-size: 11px; }
.audit-changes { color: var(--text-secondary); }

/* ── Tab Badges ────────────────────────────────────────────────────────────── */
.tab-badge {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  min-width: 18px;
  height: 18px;
  padding: 0 5px;
  background: var(--red);
  color: #fff;
  font-size: 10px;
  font-weight: 800;
  border-radius: 9px;
  letter-spacing: 0;
  margin-left: 4px;
  box-shadow: 0 0 8px rgba(248,113,113,0.4);
}
.tab-badge:empty { display: none; }

/* ── Draft Notice ───────────────────────────────────────────────────────────── */
.draft-notice { font-size:11px; color:var(--yellow); padding:4px 0; }

/* ── Status Filter Select ───────────────────────────────────────────────────── */
.status-filter-select {
  background: var(--bg-elevated); border: 1px solid var(--border); border-radius: 20px;
  color: var(--text-muted); font-size: 12px; padding: 5px 10px; cursor: pointer;
  font-family: inherit; outline: none; transition: all var(--transition);
}
.status-filter-select:hover { border-color: var(--border-med); color: var(--text-secondary); }

/* ── Agent Status Badge ─────────────────────────────────────────────────────── */
.agent-status-badge {
  display: inline-flex; align-items: center; font-size: 10px; font-weight: 700;
  padding: 2px 7px; border-radius: 10px; text-transform: uppercase; letter-spacing: 0.4px;
}
.agent-status-badge.status-active { background: var(--green-bg); color: var(--green); }
.agent-status-badge.status-on-leave { background: var(--yellow-bg); color: var(--yellow); }
.agent-status-badge.status-pip { background: var(--red-bg); color: var(--red); }

/* ── QA Breakdown ───────────────────────────────────────────────────────────── */
.qa-breakdown-row { display:flex; align-items:center; gap:10px; margin-bottom:6px; }
.qa-breakdown-label { font-size:11px; color:var(--text-muted); width:120px; flex-shrink:0; }
.qa-breakdown-bar-wrap { flex:1; height:6px; background:var(--bg-elevated); border-radius:3px; overflow:hidden; }
.qa-breakdown-bar { height:100%; border-radius:3px; transition: width 0.4s ease; }
.qa-breakdown-score { font-size:11px; font-weight:700; width:38px; text-align:right; flex-shrink:0; }

/* ── Team Average Tag ───────────────────────────────────────────────────────── */
.team-avg-tag {
  display:inline-block; font-size:10px; color:var(--text-muted);
  background:var(--bg-elevated); border-radius:4px; padding:1px 6px; margin-top:3px;
}

/* ── Bulk Coaching ──────────────────────────────────────────────────────────── */
.bulk-coach-agent-list { display:flex; flex-direction:column; gap:6px; max-height:180px; overflow-y:auto; background:var(--bg-elevated); border:1px solid var(--border); border-radius:var(--radius); padding:10px 12px; }
.bulk-agent-checkbox { display:flex; align-items:center; gap:8px; font-size:13px; color:var(--text-secondary); cursor:pointer; }
.bulk-agent-checkbox input { accent-color:var(--cyan); width:14px; height:14px; cursor:pointer; }

/* ── Review Reminder Banner ─────────────────────────────────────────────────── */
.review-reminder-banner {
  display:flex; align-items:center; gap:10px;
  background:rgba(251,191,36,0.08); border:1px solid rgba(251,191,36,0.3);
  border-radius:var(--radius); padding:10px 16px; margin-bottom:20px;
  color:var(--yellow); font-size:12.5px; animation:fadeSlideDown 0.3s ease;
}
.review-reminder-banner svg { flex-shrink:0; }
.review-reminder-banner span { flex:1; }
.reminder-dismiss {
  background:transparent; border:1px solid rgba(251,191,36,0.35); border-radius:var(--radius-sm);
  color:var(--yellow); font-size:11px; padding:3px 8px; cursor:pointer;
  flex-shrink:0; transition:all var(--transition);
}
.reminder-dismiss:hover { background:rgba(251,191,36,0.12); }

/* ── Empty State Onboarding ─────────────────────────────────────────────────── */
.empty-state-card {
  background:var(--bg-card); border:1px dashed var(--border-med); border-radius:var(--radius-lg);
  padding:48px 32px; text-align:center; display:flex; flex-direction:column;
  align-items:center; gap:12px; animation:fadeSlideUp 0.4s ease;
}
.empty-state-icon { color:var(--cyan); opacity:0.6; }
.empty-state-title { font-size:18px; font-weight:700; color:var(--text-primary); }
.empty-state-desc { font-size:13px; color:var(--text-muted); max-width:320px; line-height:1.7; }

/* ── Training Sub-tab Navigation ───────────────────────────────────────────── */
.subtab-nav {
  display: flex;
  align-items: center;
  gap: 2px;
  padding: 0 24px;
  border-bottom: 1px solid var(--border);
  background: rgba(7, 12, 24, 0.9);
  backdrop-filter: blur(12px);
  overflow-x: auto;
}
.subtab-btn {
  display: flex;
  align-items: center;
  gap: 6px;
  padding: 12px 16px;
  font-size: 12px;
  font-weight: 500;
  color: var(--text-muted);
  background: none;
  border: none;
  border-bottom: 2px solid transparent;
  cursor: pointer;
  white-space: nowrap;
  transition: color 0.15s, border-color 0.15s;
  margin-bottom: -1px;
}
.subtab-btn:hover { color: var(--text-secondary); }
.subtab-btn.active { color: var(--cyan); border-bottom-color: var(--cyan); }
.subtab-author {
  font-size: 10px;
  font-weight: 600;
  color: var(--cyan);
  background: rgba(0,207,255,0.08);
  border: 1px solid rgba(0,207,255,0.18);
  border-radius: 20px;
  padding: 1px 7px;
  margin-left: 2px;
}
.subtab-btn:not(.active) .subtab-author { opacity: 0.6; }
.subtab-content { animation: fadeSlideUp 0.3s ease; }
.subtab-panel { animation: fadeSlideUp 0.25s ease; }

/* Inner sub-tab navigation (within a subtab panel) */
.inner-subtab-nav {
  display: flex;
  align-items: center;
  gap: 2px;
  padding: 0 32px;
  border-bottom: 1px solid var(--border);
  background: rgba(7, 12, 24, 0.9);
  backdrop-filter: blur(12px);
}
.inner-subtab-btn {
  display: flex;
  align-items: center;
  gap: 6px;
  padding: 10px 14px;
  font-size: 12px;
  font-weight: 500;
  color: var(--text-muted);
  background: none;
  border: none;
  border-bottom: 2px solid transparent;
  cursor: pointer;
  white-space: nowrap;
  transition: color 0.15s, border-color 0.15s;
  margin-bottom: -1px;
}
.inner-subtab-btn:hover { color: var(--text-secondary); }
.inner-subtab-btn.active { color: var(--cyan); border-bottom-color: var(--cyan); }
.inner-subtab-content { animation: fadeSlideUp 0.25s ease; }
.inner-subtab-panel { animation: fadeSlideUp 0.2s ease; }

/* Training description card */
.training-description-card {
  width: 100%;
  background: var(--bg-card);
  border-bottom: 1px solid var(--border);
  border-left: 3px solid var(--cyan);
  border-radius: 0;
  padding: 28px 32px;
}
.training-desc-header {
  display: flex;
  align-items: flex-start;
  gap: 14px;
  margin-bottom: 16px;
}
.training-desc-icon {
  flex-shrink: 0;
  width: 40px;
  height: 40px;
  display: flex;
  align-items: center;
  justify-content: center;
  background: rgba(0,207,255,0.08);
  border: 1px solid rgba(0,207,255,0.18);
  border-radius: 10px;
  color: var(--cyan);
}
.training-desc-title {
  font-size: 15px;
  font-weight: 700;
  color: var(--text-primary);
  line-height: 1.3;
}
.training-desc-byline {
  font-size: 12px;
  color: var(--text-muted);
  margin-top: 3px;
}
.training-desc-byline strong {
  color: var(--cyan);
}
.training-desc-body {
  font-size: 13px;
  color: var(--text-secondary);
  line-height: 1.75;
  margin: 0 0 14px;
}
.training-desc-list {
  margin: 0;
  padding-left: 20px;
  font-size: 13px;
  color: var(--text-secondary);
  line-height: 1.9;
}
.training-desc-list li::marker {
  color: var(--cyan);
}

/* ── Coming Soon Tab Placeholder ───────────────────────────────────────────── */
.coming-soon-tab {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  gap: 16px;
  padding: 80px 32px;
  text-align: center;
  animation: fadeSlideUp 0.35s ease;
}
.coming-soon-icon {
  color: var(--cyan);
  opacity: 0.5;
}
.coming-soon-title {
  font-size: 22px;
  font-weight: 700;
  color: var(--text-primary);
}
.coming-soon-desc {
  font-size: 13px;
  color: var(--text-muted);
  max-width: 380px;
  line-height: 1.7;
}
.coming-soon-badge {
  font-size: 11px;
  font-weight: 700;
  letter-spacing: 0.8px;
  text-transform: uppercase;
  color: var(--cyan);
  background: rgba(0,207,255,0.08);
  border: 1px solid rgba(0,207,255,0.2);
  border-radius: 20px;
  padding: 4px 12px;
}

/* ── Modal Pop Animation ────────────────────────────────────────────────────── */
@keyframes modalPop {
  from { opacity:0; transform:scale(0.95) translateY(8px); }
  to   { opacity:1; transform:scale(1) translateY(0); }
}
.modal-box { animation: modalPop 0.2s ease; }

/* ── Tab Section Animations ─────────────────────────────────────────────────── */
#mainSection, #goalsSection, #zendeskSection { animation: fadeSlideUp 0.25s ease; }

/* ── Goal Met Badge ─────────────────────────────────────────────────────────── */
.goal-met-badge { display:inline-block;padding:2px 8px;background:var(--green-bg);color:var(--green);border:1px solid rgba(34,211,160,0.3);border-radius:10px;font-size:11px;font-weight:600;margin-top:4px; }

/* ── Help Modal ──────────────────────────────────────────────────────────────── */
.help-modal-overlay { align-items: center; justify-content: center; }

.help-modal-box {
  background:    var(--bg-surface);
  border:        1px solid var(--border-med);
  border-radius: var(--radius-lg);
  width:         min(940px, 95vw);
  height:        min(700px, 90vh);
  display:       flex;
  flex-direction: column;
  overflow:      hidden;
  box-shadow:    0 24px 80px rgba(0,0,0,0.7);
  animation:     modalPop 0.2s ease;
}

.help-modal-header {
  display:         flex;
  align-items:     center;
  justify-content: space-between;
  padding:         18px 22px 16px;
  border-bottom:   1px solid var(--border);
  flex-shrink:     0;
}
.help-modal-title-wrap {
  display:     flex;
  align-items: center;
  gap:         10px;
  color:       var(--cyan);
}
.help-modal-title {
  font-size:   16px;
  font-weight: 700;
  color:       var(--text-primary);
  letter-spacing: -.2px;
}

.help-modal-body {
  display:  flex;
  flex:     1;
  overflow: hidden;
}

/* Sidebar nav */
.help-nav {
  width:       190px;
  flex-shrink: 0;
  padding:     16px 10px;
  border-right: 1px solid var(--border);
  overflow-y:  auto;
  display:     flex;
  flex-direction: column;
  gap:         2px;
}
.help-nav-item {
  padding:       7px 12px;
  border-radius: var(--radius-sm);
  font-size:     12px;
  color:         var(--text-secondary);
  cursor:        pointer;
  transition:    background var(--transition), color var(--transition);
  white-space:   nowrap;
  overflow:      hidden;
  text-overflow: ellipsis;
  user-select:   none;
}
.help-nav-item:hover  { background: var(--bg-card); color: var(--text-primary); }
.help-nav-item.active { background: var(--cyan-glow); color: var(--cyan); font-weight: 600; }

/* Scrollable content area */
.help-content {
  flex:       1;
  overflow-y: auto;
  padding:    24px 28px;
  scroll-behavior: smooth;
}
.help-content::-webkit-scrollbar { width: 5px; }
.help-content::-webkit-scrollbar-track { background: transparent; }
.help-content::-webkit-scrollbar-thumb { background: var(--border-med); border-radius: 4px; }

.help-section { padding-bottom: 8px; }
.help-divider  { height: 1px; background: var(--border); margin: 24px 0; }

.help-section-title {
  display:     flex;
  align-items: center;
  gap:         8px;
  font-size:   15px;
  font-weight: 700;
  color:       var(--text-primary);
  margin-bottom: 12px;
}
.help-section-title svg { color: var(--cyan); flex-shrink: 0; }

.help-subhead {
  font-size:   12px;
  font-weight: 700;
  color:       var(--text-secondary);
  text-transform: uppercase;
  letter-spacing: .5px;
  margin-bottom: 8px;
}

.help-p {
  font-size:   13px;
  color:       var(--text-secondary);
  line-height: 1.6;
  margin-bottom: 14px;
}

/* Feature cards row */
.help-cards-row {
  display:   grid;
  grid-template-columns: repeat(4, 1fr);
  gap:       10px;
  margin-bottom: 14px;
}
.help-card {
  background:    var(--bg-card);
  border:        1px solid var(--border);
  border-radius: var(--radius);
  padding:       14px 12px;
  text-align:    center;
}
.help-card-icon     { font-size: 20px; margin-bottom: 6px; }
.help-card-label    { font-size: 12px; font-weight: 700; color: var(--text-primary); margin-bottom: 4px; }
.help-card-desc     { font-size: 11px; color: var(--text-muted); line-height: 1.4; }

/* Tip box */
.help-tip {
  background:    rgba(0,207,255,0.06);
  border:        1px solid rgba(0,207,255,0.18);
  border-radius: var(--radius-sm);
  padding:       10px 14px;
  font-size:     12px;
  color:         var(--text-secondary);
  line-height:   1.5;
  margin-top:    12px;
  display:       flex;
  gap:           8px;
  align-items:   flex-start;
}
.help-tip svg { color: var(--yellow); flex-shrink: 0; margin-top: 1px; }

/* Steps list */
.help-steps { display: flex; flex-direction: column; gap: 8px; margin-bottom: 4px; }
.help-step  { display: flex; align-items: flex-start; gap: 10px; font-size: 13px; color: var(--text-secondary); line-height: 1.5; }
.help-step strong { color: var(--text-primary); }
.help-step-num {
  flex-shrink:   0;
  width:         22px;
  height:        22px;
  background:    var(--bg-elevated);
  border:        1px solid var(--border-med);
  border-radius: 50%;
  font-size:     11px;
  font-weight:   700;
  color:         var(--cyan);
  display:       flex;
  align-items:   center;
  justify-content: center;
  margin-top:    1px;
}

/* Info table */
.help-table { display: flex; flex-direction: column; gap: 0; border: 1px solid var(--border); border-radius: var(--radius); overflow: hidden; }
.help-table-row {
  display:     flex;
  align-items: flex-start;
  gap:         12px;
  padding:     9px 14px;
  font-size:   12px;
  border-bottom: 1px solid var(--border);
}
.help-table-row:last-child { border-bottom: none; }
.help-table-label { flex-shrink: 0; width: 140px; font-weight: 600; color: var(--text-primary); padding-top: 1px; }
.help-table-val   { color: var(--text-secondary); line-height: 1.5; }
.help-table-val code {
  background:    var(--bg-elevated);
  border:        1px solid var(--border);
  border-radius: 3px;
  padding:       1px 5px;
  font-size:     11px;
  font-family:   monospace;
  color:         var(--cyan);
}

/* Badges row */
.help-badges-row { display: flex; flex-direction: column; gap: 8px; margin: 12px 0; }
.help-badge-item { display: flex; align-items: center; gap: 10px; font-size: 12px; color: var(--text-muted); }
.help-badge-desc { color: var(--text-secondary); }

/* Score formula */
.help-score-formula {
  background:    var(--bg-card);
  border:        1px solid var(--border);
  border-radius: var(--radius);
  padding:       14px 18px;
  margin-bottom: 18px;
  display:       flex;
  flex-direction: column;
  gap:           8px;
}
.help-formula-row { display: flex; justify-content: space-between; align-items: center; font-size: 13px; }
.help-formula-metric { color: var(--text-primary); }
.help-formula-weight { font-weight: 700; color: var(--cyan); }

/* Grade row */
.help-grade-row {
  display:   flex;
  gap:       14px;
  align-items: center;
  flex-wrap: wrap;
  margin-bottom: 6px;
}
.help-grade-item { display: flex; flex-direction: column; align-items: center; gap: 6px; }
.help-grade-label { font-size: 11px; color: var(--text-muted); white-space: nowrap; }

/* Light mode overrides */
.light-mode .help-modal-box  { background: var(--bg-surface); border-color: var(--border-med); }
.light-mode .help-nav-item.active { background: rgba(14,165,233,0.1); }
.light-mode .help-card        { background: var(--bg-card); }
.light-mode .help-table-row   { background: transparent; }
.light-mode .help-tip         { background: rgba(14,165,233,0.06); border-color: rgba(14,165,233,0.2); }
.light-mode .help-score-formula { background: var(--bg-card); }

@media (max-width: 640px) {
  .help-nav    { display: none; }
  .help-cards-row { grid-template-columns: repeat(2, 1fr); }
  .help-table-label { width: 110px; }
}

/* ── Coaching Log Search ─────────────────────────────────────────────────────── */
.coaching-search-wrap {
  position: relative;
  margin-bottom: 10px;
}
.coaching-search-input {
  width: 100%;
  background: var(--bg-input);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  color: var(--text-primary);
  font-size: 12px;
  padding: 7px 12px 7px 32px;
  transition: border-color var(--transition);
}
.coaching-search-input:focus { border-color: var(--border-strong); outline: none; }
.coaching-search-icon { position: absolute; left: 10px; top: 50%; transform: translateY(-50%); color: var(--text-muted); pointer-events: none; }

/* ── Pagination ──────────────────────────────────────────────────────────────── */
.pagination-bar {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 4px;
  padding: 10px 0 4px;
  flex-wrap: wrap;
}
.page-btn {
  background: var(--bg-elevated);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  color: var(--text-secondary);
  font-size: 12px;
  padding: 5px 10px;
  cursor: pointer;
  transition: background var(--transition), color var(--transition);
}
.page-btn:hover:not(:disabled) { background: var(--bg-card-hover); color: var(--text-primary); }
.page-btn.active { background: var(--cyan-glow); color: var(--cyan); border-color: var(--border-med); font-weight: 600; }
.page-btn:disabled { opacity: 0.35; cursor: default; }
.page-info { font-size: 11px; color: var(--text-muted); padding: 0 6px; }

/* ── Settings Modal ────────────────────────────────────────────────────────── */
.settings-section-title {
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: .6px;
  color: var(--text-muted);
  margin: 20px 0 8px;
}
.settings-section-title:first-child { margin-top: 0; }
.settings-row {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 8px 0;
  border-bottom: 1px solid var(--border);
}
.settings-row:last-of-type { border-bottom: none; }
.settings-label { font-size: 13px; color: var(--text-primary); flex: 1; }
.settings-desc  { font-size: 11px; color: var(--text-muted); margin-top: 2px; }
.settings-input {
  width: 70px;
  text-align: right;
  background: var(--bg-input);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  color: var(--text-primary);
  font-size: 13px;
  padding: 5px 8px;
  transition: border-color var(--transition);
}
.settings-input:focus { border-color: var(--border-strong); outline: none; }

@media (max-width: 640px) {
  .sort-bar { overflow-x: auto; flex-wrap: nowrap; padding-bottom: 2px; -webkit-overflow-scrolling: touch; }
  .sort-bar::-webkit-scrollbar { height: 3px; }
  .sort-bar::-webkit-scrollbar-thumb { background: var(--border-med); border-radius: 2px; }
}

/* ── Focus Visible (Accessibility) ──────────────────────────────────────────── */
:focus-visible {
  outline: 2px solid var(--cyan);
  outline-offset: 2px;
}
button:focus:not(:focus-visible),
input:focus:not(:focus-visible),
select:focus:not(:focus-visible),
textarea:focus:not(:focus-visible) { outline: none; }

input:focus, select:focus, textarea:focus {
  outline: none;
  border-color: var(--cyan) !important;
  box-shadow: 0 0 0 3px rgba(0, 207, 255, 0.12);
}

/* ── Site Password Gate ─────────────────────────────────────────────────────── */
#siteGate {
  position: fixed; inset: 0; z-index: 99999;
  background: var(--bg-page);
  display: flex; align-items: center; justify-content: center;
}
#siteGate.hidden { display: none; }
.gate-box {
  background: var(--bg-card);
  border: 1px solid var(--border-med);
  border-radius: 16px;
  padding: 40px 36px;
  width: 100%; max-width: 380px;
  box-shadow: 0 24px 60px rgba(0,0,0,0.5);
  display: flex; flex-direction: column; align-items: center; gap: 0;
}
.gate-icon {
  width: 52px; height: 52px;
  background: var(--cyan-glow);
  border: 1px solid rgba(0,207,255,0.25);
  border-radius: 14px;
  display: flex; align-items: center; justify-content: center;
  margin-bottom: 20px;
  color: var(--cyan);
}
.gate-title {
  font-size: 18px; font-weight: 700; color: var(--text-primary);
  margin-bottom: 6px; text-align: center;
}
.gate-subtitle {
  font-size: 13px; color: var(--text-muted);
  margin-bottom: 28px; text-align: center;
}
.gate-input-wrap { position: relative; width: 100%; margin-bottom: 14px; }
.gate-input {
  width: 100%; padding: 11px 42px 11px 14px;
  background: var(--bg-input); border: 1px solid var(--border-med);
  border-radius: 8px; color: var(--text-primary); font-size: 14px;
  outline: none; box-sizing: border-box; transition: border-color .2s;
}
.gate-input:focus { border-color: var(--cyan); }
.gate-eye {
  position: absolute; right: 12px; top: 50%; transform: translateY(-50%);
  background: none; border: none; cursor: pointer; color: var(--text-muted);
  padding: 2px; display: flex; align-items: center; line-height: 1;
}
.gate-eye:hover { color: var(--text-secondary); }
.gate-error {
  font-size: 12px; color: var(--red); margin-bottom: 12px;
  min-height: 16px; text-align: center; width: 100%;
}
.gate-submit {
  width: 100%; padding: 11px;
  background: var(--cyan); color: #07121e;
  border: none; border-radius: 8px; font-size: 14px; font-weight: 700;
  cursor: pointer; transition: opacity .2s;
}
.gate-submit:hover { opacity: .88; }
.light-mode #siteGate { background: var(--bg-page); }

/* ── UI Improvements ─────────────────────────────────────────────────────────── */

/* Improvement 2: Grade distribution bar */
.overview-stat--wide { flex: 1 1 160px; min-width: 140px; }
.grade-dist-bar {
  display: flex; height: 8px; border-radius: 4px; overflow: hidden;
  background: var(--bg-secondary); margin-top: 6px; gap: 2px; min-width: 120px;
}
.grade-dist-segment {
  height: 100%; border-radius: 2px; transition: width .4s ease;
  position: relative; cursor: default;
}
.grade-dist-segment::after {
  content: attr(data-label);
  position: absolute; bottom: 110%; left: 50%; transform: translateX(-50%);
  background: var(--bg-secondary); color: var(--text-primary);
  font-size: 10px; padding: 2px 6px; border-radius: 4px; white-space: nowrap;
  opacity: 0; pointer-events: none; transition: opacity .15s;
  border: 1px solid var(--border);
}
.grade-dist-segment:hover::after { opacity: 1; }

/* Improvement 3: Agent rank badge — now rendered in .card-header-strip */

/* Improvement 4: Review countdown pill */
.review-countdown {
  display: inline-flex; align-items: center;
  font-size: 10px; font-weight: 600; padding: 1px 6px;
  border-radius: 10px; vertical-align: middle; margin-left: 4px;
  background: rgba(100,116,139,.15); color: var(--text-secondary);
  border: 1px solid var(--border);
}
.review-countdown.overdue {
  background: rgba(248,113,113,.15); color: var(--red);
  border-color: rgba(248,113,113,.3);
  animation: pulse-ring 2s infinite;
}
.review-countdown.due-today {
  background: rgba(251,191,36,.15); color: var(--yellow);
  border-color: rgba(251,191,36,.3);
}
.review-countdown.due-soon {
  background: rgba(34,211,160,.12); color: var(--green);
  border-color: rgba(34,211,160,.3);
}

/* Improvement 5: Goal progress bar */
.goal-progress-bar-wrap {
  height: 3px; background: var(--bg-tertiary); border-radius: 2px;
  margin-top: 3px; overflow: hidden;
}
.goal-progress-bar {
  height: 100%; border-radius: 2px; transition: width .5s ease;
}

/* Improvement 6: Collapsible panel section toggle */
.section-toggle-btn {
  background: none; border: none; cursor: pointer; padding: 0;
  margin-right: 6px; color: var(--text-muted); display: inline-flex;
  align-items: center; border-radius: 4px; transition: color var(--transition);
}
.section-toggle-btn:hover { color: var(--text-primary); }
.section-toggle-btn .section-chevron {
  transition: transform .2s ease;
}
.section-toggle-btn.collapsed .section-chevron {
  transform: rotate(-90deg);
}

/* Improvement 7: Sticky panel section headers */
.panel-section .section-row {
  position: sticky; top: 0; z-index: 2;
  background: var(--bg-panel); padding-top: 4px; padding-bottom: 4px;
  margin-left: -20px; margin-right: -20px; padding-left: 20px; padding-right: 20px;
}

/* Improvement 9: Theme toggle transition */
body, .header, .scorecard-panel, .agent-card, .overview-bar,
.tab-nav, .coaching-table, .panel-section {
  transition: background-color .25s ease, border-color .25s ease, color .2s ease;
}

/* Improvement 10: Pulse animation on badges */
@keyframes pulse-ring {
  0%, 100% { box-shadow: 0 0 0 0 rgba(248,113,113,.4); }
  50% { box-shadow: 0 0 0 4px rgba(248,113,113,0); }
}
.alert-pill { animation: pulse-ring 2s infinite; }
.tab-badge  { animation: pulse-ring 2s infinite; }

/* Improvement 11: Tab fade animation re-trigger (CSS supports it) */
@keyframes fadeInSection {
  from { opacity: 0; transform: translateY(6px); }
  to   { opacity: 1; transform: translateY(0); }
}
#mainSection, #goalsSection, #zendeskSection {
  animation: fadeInSection .3s ease;
}

/* Improvement 12: Gate input idle/blink cursor */
@keyframes idle-pulse {
  0%, 100% { border-color: var(--border); box-shadow: none; }
  50% { border-color: var(--cyan); box-shadow: 0 0 0 2px rgba(6,182,212,.15); }
}
.gate-input:not(:focus) {
  animation: idle-pulse 2.5s ease-in-out infinite;
}
.gate-input:focus {
  animation: none;
}

/* Improvement 14: Coaching entry type border (applied inline via JS) */
.log-main-row { border-left-width: 3px; border-left-style: solid; }

/* Improvement 15: Keyboard hint styles */
.kbd-hint {
  display: inline-flex; align-items: center; gap: 4px;
  font-size: 10px; color: var(--text-muted); margin: 0;
}
.gate-box .kbd-hint {
  display: block; text-align: center; margin-top: 8px;
  font-size: 11px; color: var(--text-muted);
}
.kbd {
  display: inline-block;
  font-family: ui-monospace, monospace;
  font-size: 10px; font-weight: 600;
  background: var(--bg-tertiary);
  border: 1px solid var(--border);
  border-bottom-width: 2px;
  border-radius: 3px;
  padding: 1px 5px;
  color: var(--text-secondary);
  line-height: 1.4;
}
.panel-close-btn .kbd-hint {
  font-size: 9px; margin-left: 4px;
}

/* ── Print/PDF ──────────────────────────────────────────────────────────────── */
@media print {
  .header, .tab-nav, .panel-overlay, .panel-header-right, .time-filter,
  .delete-confirm-bar, .add-log-form, .edit-form, .btn-edit, .row-btn,
  .coaching-stats-bar, .agent-response-section, .grid-controls,
  .agents-section .section-header, .overview-bar, .leaderboard-section,
  #mainSection, #goalsSection, #zendeskSection { display: none !important; }

  .scorecard-panel {
    position: static !important; width: 100% !important; transform: none !important;
    box-shadow: none !important; border: none !important; overflow: visible !important;
  }
  .panel-body { overflow: visible !important; max-height: none !important; }
  .panel-header { display: flex !important; }
}

/* ── Improvement 5: Panel Score Ring ────────────────────────────────────────── */
.panel-score-ring { flex-shrink: 0; display: flex; align-items: center; justify-content: center; margin-left: 8px; }

/* ── Improvement 6: Leaderboard Podium ──────────────────────────────────────── */
.leaderboard-podium {
  display: flex;
  align-items: flex-end;
  justify-content: center;
  gap: 12px;
  margin-bottom: 24px;
  padding: 0 16px;
}
.podium-card {
  flex: 1;
  max-width: 200px;
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius-lg);
  padding: 16px 12px;
  text-align: center;
  cursor: pointer;
  transition: transform var(--transition), box-shadow var(--transition);
  position: relative;
  overflow: hidden;
}
.podium-card:hover { transform: translateY(-3px); }
.podium-card.rank-1 { border-color: rgba(251,191,36,0.35); background: linear-gradient(135deg, var(--bg-card), rgba(251,191,36,0.05)); order: 2; }
.podium-card.rank-2 { order: 1; }
.podium-card.rank-3 { order: 3; }
.podium-medal { font-size: 24px; margin-bottom: 8px; display: block; }
.podium-name { font-size: 13px; font-weight: 700; color: var(--text-primary); margin-bottom: 4px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.podium-score { font-size: 22px; font-weight: 800; letter-spacing: -0.5px; }
.podium-grade { font-size: 11px; color: var(--text-muted); margin-top: 2px; }
.podium-base {
  position: absolute;
  bottom: 0; left: 0; right: 0;
  background: var(--border);
}
.podium-card.rank-1 .podium-base { height: 4px; background: rgba(251,191,36,0.5); }
.podium-card.rank-2 .podium-base { height: 3px; background: rgba(148,163,184,0.4); }
.podium-card.rank-3 .podium-base { height: 2px; background: rgba(180,120,70,0.4); }
.podium-rest-label {
  font-size: 11px; font-weight: 700; text-transform: uppercase; letter-spacing: 0.8px;
  color: var(--text-muted); margin-bottom: 8px; padding: 0 4px;
}

/* ── Improvement 8: Crown badge (inline in header strip) ────────────────────── */
.agent-card[data-grade="A"]:first-child {
  box-shadow: 0 0 0 1px rgba(251,191,36,0.2), 0 4px 24px rgba(251,191,36,0.08);
}

/* ── Improvement 9: VS Team benchmark ───────────────────────────────────────── */
.card-benchmark { font-size: 10px; color: var(--text-muted); margin-top: 6px; padding-top: 6px; border-top: 1px solid var(--border); text-align: center; }

/* Compact vs-team pills */
.card-vs-team {
  display: inline-flex;
  align-items: center;
  font-size: 10px;
  font-weight: 600;
  background: rgba(255,255,255,0.05);
  border: 1px solid rgba(255,255,255,0.08);
  border-radius: 20px;
  padding: 2px 7px;
  white-space: nowrap;
}
.card-vs-team.perf-green { background: rgba(34,211,160,0.08); border-color: rgba(34,211,160,0.2); color: var(--green); }
.card-vs-team.perf-red   { background: rgba(248,113,113,0.08); border-color: rgba(248,113,113,0.2); color: var(--red); }

/* ── Improvement 10: Data incomplete dot ────────────────────────────────────── */
.data-incomplete-dot {
  display: inline-flex;
  align-items: center;
  font-size: 10px;
  color: var(--text-muted);
  cursor: help;
  gap: 3px;
  background: rgba(255,255,255,0.04);
  border: 1px solid var(--border);
  border-radius: 20px;
  padding: 2px 7px;
}

/* ── Improvement 11: Acknowledged badge ─────────────────────────────────────── */
.card-ack-badge {
  display: inline-flex;
  align-items: center;
  font-size: 10px;
  font-weight: 600;
  color: var(--green);
  background: rgba(34,211,160,0.08);
  border: 1px solid rgba(34,211,160,0.2);
  border-radius: 20px;
  padding: 2px 7px;
  gap: 3px;
}

/* ── Improvement 12: Coaching Heatmap ───────────────────────────────────────── */
.coaching-heatmap { margin: 8px 0 12px; }
.heatmap-label { font-size: 10px; text-transform: uppercase; letter-spacing: 0.8px; color: var(--text-muted); font-weight: 600; margin-bottom: 6px; }
.heatmap-cells { display: flex; gap: 3px; }
.heatmap-cell {
  flex: 1;
  height: 32px;
  border-radius: 4px;
  display: flex;
  align-items: flex-end;
  justify-content: center;
  padding-bottom: 3px;
  border: 1px solid var(--border);
  cursor: default;
  transition: opacity 0.2s;
  min-width: 0;
}
.heatmap-cell:hover { opacity: 0.8; }
.heatmap-month { font-size: 8px; color: var(--text-muted); font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: clip; }

/* ── Improvement 13: QA Sparkline ───────────────────────────────────────────── */
#qaSparkline { display: block; width: 100%; height: 24px; }

/* ── Improvement 15: Notification Bell ──────────────────────────────────────── */
.notification-bell { position: relative; }
.notif-count {
  position: absolute;
  top: -3px; right: -3px;
  min-width: 16px; height: 16px;
  background: var(--red);
  color: #fff;
  font-size: 9px; font-weight: 800;
  border-radius: 8px;
  display: flex; align-items: center; justify-content: center;
  padding: 0 3px;
  border: 1.5px solid var(--bg-page);
  animation: badgePulse 2s ease-in-out infinite;
}
@keyframes badgePulse {
  0%, 100% { transform: scale(1); }
  50% { transform: scale(1.15); }
}
.notif-dropdown {
  position: fixed;
  top: 64px; right: 16px;
  width: 300px;
  background: var(--bg-elevated);
  border: 1px solid var(--border-med);
  border-radius: var(--radius-lg);
  box-shadow: 0 20px 60px rgba(0,0,0,0.5);
  z-index: 500;
  overflow: hidden;
  animation: fadeSlideDown 0.2s ease;
}
.notif-header {
  display: flex; align-items: center; justify-content: space-between;
  padding: 14px 16px 10px;
  border-bottom: 1px solid var(--border);
}
.notif-title { font-size: 13px; font-weight: 700; color: var(--text-primary); }
.notif-close { background: none; border: none; color: var(--text-muted); cursor: pointer; font-size: 18px; line-height: 1; padding: 0 2px; }
.notif-close:hover { color: var(--text-primary); }
.notif-list { max-height: 320px; overflow-y: auto; }
.notif-item {
  display: flex; align-items: center; gap: 10px;
  padding: 10px 16px;
  cursor: pointer;
  border-bottom: 1px solid var(--border);
  transition: background var(--transition);
  font-size: 12px;
}
.notif-item:hover { background: var(--bg-card-hover); }
.notif-item:last-child { border-bottom: none; }
.notif-dot { width: 7px; height: 7px; border-radius: 50%; flex-shrink: 0; }
.notif-text { flex: 1; color: var(--text-secondary); line-height: 1.4; }
.notif-empty {
  padding: 32px 16px;
  text-align: center;
  color: var(--text-muted);
  font-size: 12px;
  display: flex; flex-direction: column; align-items: center; gap: 4px;
}

/* ── Improvement 16: Card Quick Actions ──────────────────────────────────────── */
.card-quick-actions {
  display: flex;
  gap: 6px;
  margin-top: 10px;
  padding-top: 10px;
  border-top: 1px solid var(--border);
  opacity: 1;
  transform: translateY(0);
}
.card-qa-btn {
  flex: 1;
  display: flex; align-items: center; justify-content: center; gap: 4px;
  padding: 5px 8px;
  font-size: 11px; font-weight: 600; font-family: inherit;
  background: var(--bg-elevated);
  border: 1px solid var(--border-med);
  border-radius: var(--radius-sm);
  color: var(--text-secondary);
  cursor: pointer;
  transition: all var(--transition);
}
.card-qa-btn:hover { background: var(--cyan); color: #07121e; border-color: var(--cyan); }
.card-qa-btn.card-qa-warn { color: var(--yellow); border-color: rgba(251,191,36,0.3); }
.card-qa-btn.card-qa-warn:hover { background: var(--yellow); color: #07121e; border-color: var(--yellow); }

/* ── Improvement 17: Chart Fullscreen Modal ──────────────────────────────────── */
.chart-fullscreen-box {
  background: var(--bg-card);
  border: 1px solid var(--border-med);
  border-radius: var(--radius-xl);
  padding: 24px;
  width: min(480px, 90vw);
  box-shadow: 0 24px 60px rgba(0,0,0,0.6);
}
.chart-fs-header { display: flex; align-items: center; justify-content: space-between; margin-bottom: 20px; }
.chart-fs-title { font-size: 16px; font-weight: 700; color: var(--text-primary); }
.chart-fs-body { display: flex; align-items: center; justify-content: center; padding: 20px; }
.chart-expand-btn {
  background: none; border: none; cursor: pointer;
  color: var(--text-muted); padding: 4px;
  display: flex; align-items: center;
  border-radius: 4px; transition: color var(--transition), background var(--transition);
}
.chart-expand-btn:hover { color: var(--cyan); background: var(--bg-elevated); }

/* ── Improvement 20: Panel header copy-link button ──────────────────────────── */
.panel-header-btn {
  background: none;
  border: none;
  color: var(--text-muted);
  cursor: pointer;
  padding: 6px;
  border-radius: var(--radius-sm);
  display: flex; align-items: center; justify-content: center;
  transition: color var(--transition), background var(--transition);
}
.panel-header-btn:hover { color: var(--cyan); background: var(--bg-elevated); }